EVS Shift Supervisor

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

About The Position

Supervise and coordinate all activities of department personnel, including quality assurance, productivity and regulatory compliance; with the goal of maintaining a sanitary, attractive and orderly environment. Participate in electronic bingo manual payouts.

Requirements

Must have High School Diploma or GED.
Minimum one (1) year of cleaning experience, required.
Strong communication skills in English both written and oral.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Nice To Haves

Supervisory experience, preferred.
Intermediate to advanced level of knowledge in Microsoft Word and Excel, preferred.
Spanish or other language skills a plus.

Responsibilities

Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
Work with all levels of staff on all matters relating to the cleanliness of the casino.
Supervise staff and assist EVS management with the functions and activities of the department.
Train staff and follow up on progress.
Ensure the proper use of supplies and equipment and train all new team members on safe use of chemicals, equipment, personal protective equipment (PPE) and Material Safety Data Sheets (MSDS).
Assist with supervision of day to day activities of team members to include performance reviews, rewards, discipline, time and attendance, scheduling, shift bids, plan work, assign work, direct work, address complaints and resolve issues.
Ensure the department meets all established standards, procedures and regulatory requirements (if any).
Perform regular inspections of all work areas.
Support staff by assisting with cleaning duties when necessary to meet business demands.
Assist with inventory of supplies and equipment.
Partner with management from other departments to ensure a clean, safe and comfortable environment.
Keep Supervisor informed of activities, needs or concerns.
Perform and/or assign laundry/linen duties.
Complete a daily shift report after each shift.
Assign work areas and distribute duties, supplies and equipment among staff.
Evaluate and maintain safe work practices.
Coach and counsel staff and issue corrective action as needed.
Assist the Manager with department meetings to review and discuss changes to policies and procedures, announce promotions and upcoming events, address issues and concerns with staff and promote teamwork.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain security of confidential information entrusted to position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.
Maintain accurate MTL MIL, CTR and SAR as needed.
Perform other duties as assigned.