Executive Adminstrative Assistant

Pyramid Global Hospitality•Saint Michaels, MD

3d•$65,000 - $70,000

About The Position

The Executive Assistant to the General Manager provides high level administrative support and serves as a key liaison between the General Manager, hotel leadership team, ownership, and external stakeholders. This individual ensures the seamless flow of communication, upholds operational efficiency, and protects the General Manager’s time by anticipating needs and proactively managing priorities. The ideal candidate demonstrates exceptional organizational discipline, discretion, and polished communication, embodying the standards of professionalism synonymous with a world class hospitality environment.

Requirements

Minimum 3–5 years of executive administrative experience, preferably in luxury hospitality or corporate hotel environments.
Exceptional written, verbal, and interpersonal communication skills.
Mastery of Microsoft Office Suite, Outlook, Delphi, Resort Pass and project management tools.
Strong organizational and time management skills with proven ability to handle multiple priorities under pressure.
Highly professional appearance, discretion, and poise in all guest and executive interactions.

Nice To Haves

Hospitality degree or business administration background preferred.

Responsibilities

Manage the General Manager’s daily schedule, appointments, meetings, and travel arrangements with precision and confidentiality.
Coordinate internal and external meetings, including agenda preparation, briefing materials, and detailed follow up actions.
Draft, edit, and proofread correspondence, presentations, and reports, ensuring accuracy, tone, and brand consistency.
Maintain organized electronic and physical filing systems for departmental and executive documentation.
Monitor key deadlines, contracts, and reports for the GM’s approval and track project progress across departments.
Serve as liaison between the GM’s office and department heads to ensure clear communication, accountability, and timely information flow.
Support the GM in compiling performance metrics, guest satisfaction summaries, and financial reporting overview documents.
Assist with ownership communication, board reporting, and executive visit preparation.
Participate in select leadership meetings, record and distribute minutes, and ensure follow up on action items.
Represent the General Manager professionally in interactions with guests, colleagues, and community or brand partners.
Handle high profile guest correspondence and service recovery follow up discreetly and efficiently.
Support hotel events, executive visits, or site inspections through coordination, guest experience oversight, and logistical assistance.
Maintain absolute confidentiality regarding sensitive business information, personnel matters, and executive correspondence.
Exercise sound judgment and diplomacy in all internal and external communications.
Consistently model the hotel’s values, guest service standards, and culture of excellence.