Executive Assistant to General Manager - Hotel

EVANS HOTELS LLC • San Diego, CA

1d • $26 - $35 • Onsite

About The Position

The Executive Assistant to the General Manager at The Lodge at Torrey Pines plays a pivotal role in providing high-level administrative, organizational, and project support. As a trusted partner, this position ensures the seamless operation of the GM’s office, facilitates communication across departments, and upholds the property’s AAA Five Diamond and Forbes Five-Star service culture. The ideal candidate is polished, proactive, and committed to hospitality excellence. This role requires strong organizational, communication, and time-management skills, the ability to multitask, work independently, exercise sound judgment, and maintain a high degree of discretion and confidentiality.

Requirements

• Two to four years of experience as an Executive Assistant or in a similar role supporting senior leadership.
• Exceptional written and verbal communication skills with the ability to interact professionally at all levels of the organization.
• Strong organizational abilities with a high level of attention to detail and follow-through.
• Ability to manage sensitive information with integrity and discretion.
• Strong emotional intelligence and interpersonal awareness.
• Proficieny in Microsoft Office Suite (Outlook, Word, SharePoint, and PowerPoint) and Google Workspace.
• Advanced Microsoft Excel skills, including formulas and pivot tables.
• Ability to quickly adapt and utilize emerging technologies such as ChatGPT and other forms of AI.
• Ability to learn and adapt to new property-specific technology systems as they are introduced.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress and challenges.
• Proven ability to multitask and perform effectively in a fast-paced, luxury-hospitality environment.
• Occasional additional hours may be required for special events or weekends.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.

Nice To Haves

• One or more years of experience in a luxury hospitality, Five-Star or Five-Diamond environments, or similar service industry is preferred.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Bilingual proficiency in Spanish is a plus but not required.

Responsibilities

• Provide high-level administrative and support to the General Manager and, as needed, other senior hotel leaders.
• Manage the GM’s daily schedule, appointments, meetings, and travel arrangements.
• Handle a wide range of administrative duties while maintaining organized systems for files, documentation, contracts, and confidential personnel information.
• Manage incoming calls, emails, and requests with professionalism, anticipating needs and responding on behalf of the GM when appropriate.
• Prepare, edit, and distribute correspondence, reports, presentations, internal communications, memos, and announcements.
• Ensure smooth day-to-day operations within the executive office and support effective cross-departmental communication and initiatives.
• Uphold The Lodge’s Five-Star service culture in all internal and guest-facing interactions.
• Serve as a liaison between the GM and department heads, ensuring clear, timely, and professional communication
• Assist with the development of training schedules, recognition programs, and internal initiatives that promote team engagement and reinforce property culture.
• Prepare agendas, supporting materials, and meeting minutes for leadership and operations meetings.
• Coordinate executive-level events, team celebrations, and special functions hosted by the GM’s office, in partnership with Human Resources.
• Track, monitor, and follow up on action items to ensure timely completion.
• Monitor and continuously improve administrative processes to support efficient executive workflows.
• Maintain strong relationships with cross-functional teams to promote alignment across the resort.
• Identify opportunities to streamline communication, improve reporting, and strengthen organizational systems.
• Monitor project timelines, property initiatives, and departmental deadlines, providing updates to maintain alignment.
• Support coordination for major resort initiatives including restaurant projects, training programs, capital improvements, and operational audits.
• Collaborate with department leaders to collect data, reports, and follow-up items at the direction of the General Manager.
• Assist in managing VIP, high-profile, and repeat-guest communications and experiences to ensure elevated hospitality.
• Respond to guests and vendors for inquiries, conduct billing and payment research, and assist with VIP reservations as needed.
• Support follow-up on guest feedback, special requests, and service recovery efforts at the direction of the General Manager.
• Reinforce the property’s culture of excellence, accountability, and service through team coordination, clear communication, and participation in property events.
• Perform additional duties and responsibilities as directed by the leadership.

Benefits

• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family, and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career Advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed