Hotel Assistant General Manager

Hampton Inn & Suites Port St. Lucie•Port Saint Lucie, FL

22h

About The Position

Are you a hospitality leader who loves creating amazing guest experiences, inspiring teams, and keeping everything running like a well-oiled machine? If so, Hampton Inn & Suites Port St. Lucie wants YOU as our next Assistant General Manager! 🎉🏨 We’re looking for someone with previous supervisory experience and Hilton PEP Operating System knowledge who can help lead our team to success every single day. As the AGM, you’ll work closely with the General Manager to oversee daily operations, support team development, and deliver outstanding guest experiences. You’ll be a key leader in ensuring the hotel meets brand standards, achieves financial goals, and maintains a welcoming environment for guests and staff.

Requirements

Must have previous supervisory/management experience
Must have Hilton PEP Operating System experience
3+ years of hotel management experience
Strong leadership, communication, and problem-solving skills
Ability to work under pressure and in a fast-paced environment
Experience with budgeting, financial management, and inventory control
Familiarity with hotel systems (Opera, OnQ, etc.)
Availability to work weekends and holidays
Ability to stand, sit, or walk for extended periods
Ability to lift and carry up to 25 lbs
Must be able to perform occasional physical tasks as needed

Nice To Haves

Bachelor’s degree in Hospitality Management or related field preferred
AGM experience a plus!

Responsibilities

Assist in supervising all hotel departments (Front Desk, Housekeeping, Maintenance, Food & Beverage)
Train, coach, and motivate staff for peak performance
Support hiring and recruitment efforts when needed
Help create a positive and productive work culture
Resolve guest issues and complaints with professionalism and care
Monitor guest feedback and implement improvements
Ensure the hotel maintains a welcoming, safe environment
Assist with budget management and expense control
Monitor inventory and supplies to prevent overstocking
Ensure hotel cleanliness, maintenance, and brand compliance
Maintain adherence to local, state, and federal regulations
Support safety and security inspections
Keep accurate operational records
Help execute sales and marketing strategies
Support promotions to increase occupancy and revenue
Track market trends and suggest improvements
Report operational updates to the General Manager
Attend departmental meetings to stay aligned on goals
Review reports to identify opportunities for improvement