Executive Director, Digital Engineering- Aetna Member Services

CVS Health

9d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Executive Director, Digital Engineering- Aetna Member Services is a senior technology leader responsible for setting the technical vision, architectural direction, and engineering execution for all member‑centric services. This role leads large-scale engineering teams that build high‑performance backend APIs, microservices, and cloud‑native systems that power member experiences across digital, agent, provider, and partner channels. The leader ensures exceptional service stability, resiliency, innovation velocity, and alignment with enterprise user experience and operational goals.

Requirements

• 15+ years of software engineering experience with deep expertise in backend systems, distributed services, and API platforms.
• Proven experience leading large engineering organizations delivering mission‑critical services.
• Strong background in AWS cloud platform, microservices architecture, CI/CD pipelines, and DevOps/SRE practices.
• Demonstrated success driving stability, resiliency, and observability improvements at scale.
• Experience leveraging AI, ML, or LLM-based engineering and operational tooling.
• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.

Nice To Haves

• Experience in regulated industries (healthcare, financial services, insurance).
• Background in building member, patient, or consumer-facing digital experiences.
• Executive-level communication and strategic influence across complex organizations.
• Master’s degree preferred.

Responsibilities

• Backend API & Microservices Engineering Leadership • Lead the design, development, and delivery of scalable backend systems, APIs, and microservices powering member-facing capabilities. • Define API contract standards, and integration patterns used across Member Services platforms. • Drive service modernization by adopting cloud‑native architectures, containerization, service mesh, and event-driven patterns.
• Service Stability, Observability & Resiliency • Establish standards for availability, resiliency, performance, and disaster recovery across all services. • Implement SLO/SLI/error budget frameworks, health checks, and high‑availability architectures. • Institutionalize strong observability practices using metrics, logs, traces, and distributed monitoring. • Drive continuous reliability improvements through chaos engineering, automated fault injection, and proactive root‑cause analysis.
• AI‑Driven Engineering & Automation • Integrate AI and LLM-based tooling into software development, QA, and operational processes (e.g., test automation, code generation, anomaly detection, intelligent incident triage). • Promote AIOps capabilities to reduce manual toil and amplify engineering productivity. • Introduce AI-enhanced workflows across Member Services to improve personalization, routing, and intelligent decisioning.
• API Integrations & Enterprise Interoperability • Own strategy for internal and external API integrations supporting member services and other enterprise systems. • Standardize integration patterns to ensure secure, performant, and consistent data exchange across domains. • Partner with product, security, architecture, and platform engineering to ensure scalable, compliant, and reusable integration solutions.
• Innovation & Technology Strategy • Drive technology exploration and rapid experimentation in areas such as LLM/AI augmentation, serverless compute, real-time data streaming, and next‑gen integration frameworks. • Build and maintain a long‑term roadmap for modernizing legacy components, platformizing capabilities, and increasing engineering velocity. • Champion engineering excellence and best practices across code quality, testing, automation, and release reliability.
• Leadership, Talent & Organizational Development • Build, lead, and mentor high-performing engineering teams across global locations. • Foster a culture of innovation, accountability, psychological safety, and continuous learning. • Define organizational structures, role expectations, and growth paths to develop future engineering leaders.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive