Executive Project Director

Kustom US Inc•Michigan Center, MI

About The Position

At Kustom, we bring order to chaos after disaster strikes - restoring property, stability, and peace of mind for businesses and families across the country. As an Executive Project Director, you will lead complex projects for your division, driving operational execution, customer trust, and strong financial outcomes across commercial mitigation, contents, reconstruction, and environmental projects. ---------------------------------------- WHAT YOU DO As an Executive Project Director (EPD) at Kustom, you oversee the planning, execution, and successful financial outcome of large-scale mitigation, contents, reconstruction, and abatement projects within your division. You are responsible for the overall direction, coordination, and completion of assigned projects, ensuring alignment with company strategy, operating standards, and customer expectations. With your operational knowledge and consultative sales skills, you also develop their own local book of business, securing new projects through networking and relationship-building activities. You're successful in this role by: DELIVERING ACROSS MITIGATION, RECONSTRUCTION, AND ENVIRONMENTAL PROJECTS Partnering with a team of Superintendents or Lead Technicians to ensure the successful delivery of mitigation, contents, reconstruction, and environmental projects Developing and maintaining comprehensive project schedules, estimates, budgets, and work plans Estimate, bid, and monitor the progress of large loss, water, fire, smoke, and other complex projects DRIVING EXECUTION, RESOURCES, AND RESULTS Managing project resources, including personnel, equipment, and materials, to ensure efficient utilization Overseeing quality control processes and ensuring compliance with project specifications, carrier requirements, and industry standards Managing project documentation to ensure completeness, accuracy, and audit readiness Traveling as needed to inspect sites, lead meetings, and support project delivery and customer communications LEADING STAKEHOLDER COMMUNICATION AND CUSTOMER OUTCOMES Collaborating with clients, stakeholders, and project team members to ensure successful project delivery Providing regular progress updates to Division Leadership and key stakeholders Developing and maintaining relationships with key clients and partners to ensure customer satisfaction and secure future business OWNING RISK MANAGEMENT AND SAFETY CULTURE Identifying, assessing, and managing project risks and issues, developing contingency plans as needed Fostering a culture of safety, ensuring compliance with all safety regulations, protocols, and job site expectations WHAT YOU BRING You are a seasoned restoration leader who can run complex commercial projects end to end, steady the room in high-stakes customer situations, and deliver strong outcomes across mitigation and reconstruction. You bring a builder’s mindset, strong financial and operational discipline, and the ability to lead teams and subcontractors to the finish line while growing relationships and repeat work in your local market. You thrive in this role because you bring: INDUSTRY EXPERIENCE AND CREDENTIALS 5+ years of commercial mitigation and/or reconstruction project management experience Bachelor’s Degree in Construction Management or equivalent preferred Advanced Xactimate Certification (Level 3) preferred or equivalent combination of education and industry experience A TRACK RECORD OF SUCCESSFUL DELIVERY AND EXECUTION Proven success managing large-scale mitigation, contents, reconstruction, and environmental projects Strong project planning and execution skills, including managing schedules, budgets, and multiple projects simultaneously Experience with insurance restoration repairs, estimating, and subcontractor management LEADERSHIP, JUDGMENT, AND CUSTOMER PRESENCE Strong problem-solving and decision-making skills with the ability to stay calm and effective under pressure Ability to manage emotional customer situations with professionalism, urgency, and care Reliable, organized, and outcomes-driven, with the ability to prioritize and follow through RELATIONSHIP BUILDING SKILLS AND A GROWTH MINDSET Strong networking and business development skills, with the ability to build a local book of business through end users and referral sources Clear communicator who builds trust with clients, partners, and internal teams WHY JOIN KUSTOM Culture That Inspires - Teamwork, integrity, and a growth mindset fuel how we show up for each other and for the customers who rely on us Total Rewards Package - Competitive weekly pay with a comprehensive benefits package including health, dental, vision, 401(k), PTO, and more Career Growth Opportunities - Training, mentorship, and the chance to advance your career while enhancing your skills ABOUT KUSTOM Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients across the nation. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service - ensuring life and business can continue smoothly for those we serve. We do more than rebuild - we build trust. If you're ready to make an impact with one of the largest privately held restoration companies in North America, we'd like to meet you. Join our team and become part of our ongoing success story! ---------------------------------------- Subject to federal, state, and local laws, regulations, and/or ordinances, applicants must be able to pass pre-employment drug screening and background check. Kustom provides equal employment opportunities to all employees and applicants without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Compensation is based on geographic location, demonstrated job-related skills, knowledge, experience, education, certifications, etc. This job description is not intended to contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.

Requirements

5+ years of commercial mitigation and/or reconstruction project management experience
Proven success managing large-scale mitigation, contents, reconstruction, and environmental projects
Strong project planning and execution skills, including managing schedules, budgets, and multiple projects simultaneously
Experience with insurance restoration repairs, estimating, and subcontractor management
Strong problem-solving and decision-making skills with the ability to stay calm and effective under pressure
Ability to manage emotional customer situations with professionalism, urgency, and care
Reliable, organized, and outcomes-driven, with the ability to prioritize and follow through
Strong networking and business development skills, with the ability to build a local book of business through end users and referral sources
Clear communicator who builds trust with clients, partners, and internal teams

Nice To Haves

Bachelor’s Degree in Construction Management or equivalent preferred
Advanced Xactimate Certification (Level 3) preferred or equivalent combination of education and industry experience

Responsibilities

Partnering with a team of Superintendents or Lead Technicians to ensure the successful delivery of mitigation, contents, reconstruction, and environmental projects
Developing and maintaining comprehensive project schedules, estimates, budgets, and work plans
Estimate, bid, and monitor the progress of large loss, water, fire, smoke, and other complex projects
Managing project resources, including personnel, equipment, and materials, to ensure efficient utilization
Overseeing quality control processes and ensuring compliance with project specifications, carrier requirements, and industry standards
Managing project documentation to ensure completeness, accuracy, and audit readiness
Traveling as needed to inspect sites, lead meetings, and support project delivery and customer communications
Collaborating with clients, stakeholders, and project team members to ensure successful project delivery
Providing regular progress updates to Division Leadership and key stakeholders
Developing and maintaining relationships with key clients and partners to ensure customer satisfaction and secure future business
Identifying, assessing, and managing project risks and issues, developing contingency plans as needed
Fostering a culture of safety, ensuring compliance with all safety regulations, protocols, and job site expectations