Exp CX Prog Mgt Professional

Honeywell•Aguadilla, PR

1d•Hybrid

About The Position

As a Customer Experience Program Management Professional here at Honeywell, you will have the opportunity to shape the organization's customer experience strategy and drive impactful initiatives. Your expertise in customer experience program management and advanced data analytics will be crucial in enhancing customer satisfaction and loyalty. You will report directly to our Director of Customer Experience and you’ll work out of our Puerto Rico location on a Hybrid work schedule. In this role, you will impact the company's ability to deliver exceptional customer experiences, driving customer loyalty and business growth through strategic program management and collaboration across functions.

Requirements

6 years of experience in customer experience program management or related field.
Proven track record of successfully leading and implementing customer-centric initiatives.
Strong leadership skills with the ability to drive change and influence stakeholders at all levels.
Advanced data analytics skills with the ability to derive insights and make data-driven decisions.
Proficiency in using advanced analytics tools and techniques to measure the impact of customer experience programs.

Nice To Haves

Bachelor's degree in Business Administration, Marketing, or a related field.
Minimum of 6 years of experience in customer experience program management or a related role.
Strong analytical and problem-solving skills.
Exceptional negotiation and dispute-resolution skills.
Experience in using customer experience management software and tools.

Responsibilities

Lead and drive the customer experience program management strategy and initiatives.
Develop and implement innovative and customer-centric programs to enhance customer satisfaction and loyalty.
Collaborate with cross-functional teams to define and execute customer-focused initiatives.