Facilities Coordinator

MillerKnoll•Stamford, CT

12h

About The Position

As the Facilities Coordinator, you will oversee daily maintenance and repair requests for all assigned MillerKnoll brands, which include retail, corporate offices, campuses, and distribution centers in North America and Canada, ensuring all preventative maintenance and work orders are performed productively. You will use your broad range of technical knowledge of all interior and exterior elements of the facilities to support a wide range of work orders including, but not limited to: Building structure, walls and roofing, HVAC systems, electrical power systems, lighting systems, plumbing systems, fire protection and safety systems, utility systems, trash/waste management, long term facility improvements, etc.

Requirements

3-5+ years’ experience in Facilities, project management
Basic knowledge of various elements of the facilities, including, but not limited to: minor electrical power systems, lighting systems, plumbing systems, fire protection and safety systems, utility systems, trash/waste management, general maintenance, locks, doors, janitorial, etc.
Ability to communicate the needs to our Service Providers for retail facilities maintenance and repair.
Ability to establish service levels for stores, equipment technicians, contractors, and vendors. Coordinate scheduling, monitor day-to-day performance, and issue resolution.
Ability to manage vendors for facilities repair and maintenance.
Ability to work independently in a high-stress, multiple-task environment.
Motivated, customer service-oriented
Outstanding interpersonal skills
Good verbal and written, computer and communication skills, Excel, Word, and related software applications.
Willingness to work occasional irregular hours, by monitoring the work order Web-Based Maintenance Management System and responding to after-hours and weekend emergency service requests
May be required to travel 5% of the time
Bend, lift, open, and move product and related office items varying in weight up to 50lbs, depending on need

Nice To Haves

Trades experience is a strong plus.
Experience using ServiceChannel or a similar work order management system is a strong plus.

Responsibilities

Process the day-to-day service work orders for repair trades (i.e. janitorial, plumbing, doors, locks, fire/life safety) along with other assigned trades for all MillerKnoll locations (retail, corporate offices, campuses and distribution centers in North America and Canada) ensuring all preventative maintenance and work order requests are scheduled and performed in an effective/efficient manner.
As first point of contact for emergent facilities issues, you must be able to work flexible hours as required, occasionally taking emergency calls after hours and weekends in support of the Direct To Consumer process.
Process invoices, work orders and close out tasks
Utilize our work order management system to monitor day-to-day work orders for repair and maintenance trades (HVAC, plumbing, lighting, doors, locks, fire/life safety, janitorial, plant maintenance, etc.) for all locations.
Monitor vendor performance to completion of repair.
Coordinate scheduling of all PM services (HVAC, Lighting, Cleaning, painting, etc.) monthly or other planned frequency and confirm completion.
Maintain all city and state permitting and compliance records for elevators, HVAC, sanitation, etc., Update and maintain all facilities files (LL information, studio/store materials spec information, etc.)
Assist with vendor communication for studio/store refreshes, rollouts and other projects and scheduled services as assigned.
Work with existing vendors and maintain relationships.
Liaison with building management re: parking, HVAC, elevator repair, etc.
Escalate unresolved issues to WTL.