Facility Services Admin/Coordinator Full Time

ROLAND PARK PLACE•Baltimore, MD

10h

About The Position

Roland Park Place (RPP) is the only full-service, accredited nonprofit continuing care retirement community in Charm City and a leader in aging services for older adults and their families. RPP offers premier access to Baltimore City life coupled with the comfort and convenience of suburban living — all in a beautiful, landscaped, park-like setting with breathtaking city skyline views. Come see why Roland Park Place is the #1 CCRC in Maryland, #5 in the nation and certified as a Great Place to Work! We are not a nursing home or typical retirement community. At our luxury, resort-like community, we are driven to provide our residents with the best hospitality the Baltimore Area has to offer, so our residents don’t have to leave home for an incredible restaurant experience. Come join us in pushing the envelope! The successful candidate will find great satisfaction in making people happy through hospitality, relationship building, and in helping others develop their potential through strong, effective leadership.

Requirements

Ability to uphold our core values and follow policies and procedures.
Must be able to take initiative to always find a way to say yes to both our residents and staff.
Able to handle difficult or emotional situations shows respect and sensitivity for cultural differences and adheres to the resident’s bill of rights.
High school diploma or general education degree (GED), and Associate's Degree in Accounting or Business Administration preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Nice To Haves

Education may be waived with 2 or more years of applicable experience.

Responsibilities

Serves as the primary contact for Maintenance, Housekeeping, and Laundry.
Always provide an outstanding hospitality experience to residents and associates.
Coordinate the activities of the Facility Services Department.
Answer phones, take requests, relay messages, and respond to email inquiries from residents and associates.
Create and maintain a database of customer needs.
Process and submit weekly billable work orders.
Follow up with residents daily to assess the quality of service and ensure their satisfaction.
Assist with office work, filing, and distribution of interoffice mail.

Benefits

Medical/dental/vision insurance, (effective the first of the month following hire date)
Company-paid life insurance/short-term disability/long-term disability
Legal plan
Identity theft protection
Pet insurance
Group critical illness insurance
Hospital indemnity insurance
Paid sick/vacation/holidays
403(b) retirement with 4% company match (after first 90-days)
Free daily meals
Free area attraction tickets
Tuition reimbursement
Employee hardship fund
Employee assistance program
Free on-site parking
Discounted MTA passes
Free education/training classes.
PayActiv (daily pay option)