Family/Trip Coordinator

Zūm•Shawnee, KS

4d•$64,000 - $69,000

About The Position

Zūm is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry. Operating in over 15 states across the United States—with flagship hubs in San Francisco, Los Angeles, and Seattle—we are actively extending our reach to the East Coast and Midwest regions. As a technology-driven company, we deploy cutting-edge solutions to manage and operate school district transportation systems while also launching our own charter platform and developing proprietary SaaS offerings. Additionally, we are spearheading a nationwide initiative to electrify school transportation fleets, simultaneously supporting local utilities by feeding much-needed energy back into the grid. We have been recognized as CNBC 50 disruptor, Financial Times 500 fastest growing companies, Fast Company World Changing Ideas. Interested in joining us? We’re hiring for several roles with a June2026 start date, and we’ll be reviewing applications and scheduling interviews in the coming weeks.

Requirements

High school Diploma or equivalent required; completion of college level courses preferred
3-5 years’ experience in customer service environment required
Strong customer service skills required
Solid data entry skills required
Proficient use of computers required; Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, etc
One or more years of driving experience on field trips preferred
Strong verbal communication skills and telephone etiquette skills; ability to respond and present professionally to callers and customers.
Highly organized and able to work with minimal supervision

Responsibilities

Help families register for school bus transportation using the Registration Tool
Work with the Routers to determine if students are eligible for transportation depending on their home address/school
Partner with the district on communication with parents/students about school bus registration
Take field trip or Charter business orders through the electronic mail system or over the phone
Provide accurate pricing information to customers
Enter and record trips into company’s database system
Determine map routes, assign driver coverage and provide trip details to Drivers and Dispatchers
Generate trip reports as needed for Location management or others
Communicate with customers, invoice trips and track payments
Complete Accounts Receivable, Accounts Payable, and Payroll tasks related to Charter and field trips
Perform general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
Encourage compliance with company policies and procedures
Perform various administrative tasks
Other duties as assigned