Federal Customer Account Representative

Hexagon US Federal•Chantilly, VA

About The Position

The Federal Customer Account Representative supports the Federal field sales organization while serving as a key point of continuity for assigned customer territories. This role focuses on pipeline support, customer engagement, post-sale coordination, and ongoing account healthâhelping ensure a consistent, high-quality experience for federal customers throughout the account lifecycle. This position works in close partnership with Federal Account Executives, partners, and internal delivery teams to support growth, retention, and customer satisfaction.

Requirements

1â3+ years of experience in inside sales, account support, customer success, or related roles
Strong written and verbal communication skills
Ability to manage multiple Federal accounts and priorities simultaneously
Experience working with CRM systems (e.g., Salesforce, HubSpot, or similar)
Customer-focused mindset with strong organizational skills
Must be a US Citizen
Must live with in the greater DMV area with reasonable commute to the Chantily office
Highly organized and detail-oriented
Professional, polished communicator comfortable with Federal stakeholders
Proactive and solutions-oriented
Comfortable working cross-functionally with sales, delivery, and operations teams
Able to balance customer advocacy with revenue-support objectives
Ability to remain in a stationary position and operate a computer for extended periods.
Occasional ability to move or transport items up to 25 pounds.
Communicate effectively in English (verbal, written) and possess visual and auditory acuity for tasks and safety.
Manage multiple tasks, prioritize, and maintain focus in dynamic environments.
Demonstrate strong problem-solving, critical thinking, and analytical skills.
Maintain consistent attendance, punctuality, and high professional standards.

Nice To Haves

Experience supporting Federal or public sector sales teams
Familiarity with Federal procurement environments and partner-led sales motions
Experience working with primes, system integrators, or channel partners
Exposure to SaaS, cloud, and/or Geospatial technologies

Responsibilities

Work jointly with the Field Account Executives to drive pipeline and close revenue across assigned territories
Assist with lead qualification, discovery support, and early-stage customer engagement
Coordinate meetings, demos, briefings, and follow-ups with government stakeholders
Assist in the development of sales documentation, quotes, and account materials
Maintain accurate account, opportunity, and activity records in CRM systems
Identify expansion or upsell signals and route opportunities to the appropriate field seller
Drive revenue opportunities based around targeted sales campaigns such as recapture of lapsed support agreements or targeted product campaigns
Engage inbound inquiries and conduct targeted outreach within assigned Federal accounts
Reinforce solution value aligned to agency mission outcomes
Serve as a consistent point of contact for assigned customers alongside the field seller
Support customer onboarding and internal handoffs following contract award
Conduct regular check-ins to drive adoption and customer satisfaction
Identify risks to account health and escalate issues proactively
Support renewal preparation by reinforcing value and coordinating with sales and delivery teams
Gather customer feedback and share insights with sales, product, and leadership stakeholders

Benefits

Competitive health care plans with savings accounts
Dental and vision plans
401k with 100% company match up to 6%, with immediate vesting on company match
Life and disability insurance
Learning Management System with robust offerings
Tuition Reimbursement Program
Flexible working arrangements where possible
13 paid holidays per year
Veteransâ focused Employee Resources Group with regular educational sessions and communications
Leadership Development Program with multiple learning options