Federal Customer Account Representative
About The Position
Hexagon US Federal is a proxy-governed subsidiary of Hexagon AB providing an ever expanding portfolio of Hexagon Technologies to U.S. Federal Government organizations, including defense and intelligence agencies to meet a variety of mission requirements. With our unique capabilities and experience we transform state-of-the-art commercial technology into mission-specific solutions for our customers, partnering with them to solve their most challenging problems. The Federal Customer Account Representative supports the Federal field sales organization while serving as a key point of continuity for assigned customer territories. This role focuses on pipeline support, customer engagement, post-sale coordination, and ongoing account health—helping ensure a consistent, high-quality experience for federal customers throughout the account lifecycle. This position works in close partnership with Federal Account Executives, partners, and internal delivery teams to support growth, retention, and customer satisfaction.
Requirements
- 1–3+ years of experience in inside sales, account support, customer success, or related roles
- Strong written and verbal communication skills
- Ability to manage multiple Federal accounts and priorities simultaneously
- Experience working with CRM systems (e.g., Salesforce, HubSpot, or similar)
- Customer-focused mindset with strong organizational skills
- Must be a US Citizen
- Must live with in the greater DMV area with reasonable commute to the Chantily office
Nice To Haves
- Experience supporting Federal or public sector sales teams
- Familiarity with Federal procurement environments and partner-led sales motions
- Experience working with primes, system integrators, or channel partners
- Exposure to SaaS, cloud, and/or Geospatial technologies
Responsibilities
- Work jointly with the Field Account Executives to drive pipeline and close revenue across assigned territories
- Assist with lead qualification, discovery support, and early-stage customer engagement
- Coordinate meetings, demos, briefings, and follow-ups with government stakeholders
- Assist in the development of sales documentation, quotes, and account materials
- Maintain accurate account, opportunity, and activity records in CRM systems
- Identify expansion or upsell signals and route opportunities to the appropriate field seller
- Drive revenue opportunities based around targeted sales campaigns such as recapture of lapsed support agreements or targeted product campaigns
- Engage inbound inquiries and conduct targeted outreach within assigned Federal accounts
- Reinforce solution value aligned to agency mission outcomes
- Serve as a consistent point of contact for assigned customers alongside the field seller
- Support customer onboarding and internal handoffs following contract award
- Conduct regular check-ins to drive adoption and customer satisfaction
- Identify risks to account health and escalate issues proactively
- Support renewal preparation by reinforcing value and coordinating with sales and delivery teams
- Gather customer feedback and share insights with sales, product, and leadership stakeholders
Benefits
- Competitive health care plans with savings accounts
- Dental and vision plans
- 401k with 100% company match up to 6%, with immediate vesting on company match
- Life and disability insurance
- Learning Management System with robust offerings
- Tuition Reimbursement Program
- Flexible working arrangements where possible
- 13 paid holidays per year
- Veterans’ focused Employee Resources Group with regular educational sessions and communications
- Leadership Development Program with multiple learning options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
