Field Applications Engineer
About The Position
Broadcom, a recognized leader in Broadband, WiFi, and Video technologies, is seeking a highly skilled WLAN Field Application Engineer (FAE) to join our team and contribute to the advancement of our sales strategies with key Service Provider customers. This is a pivotal role in expanding Broadcom’s business by providing world-class technical support and promoting our products throughout the product lifecycle. The ideal candidate will possess extensive expertise in WiFi technologies, with a strong blend of software and hardware proficiency, and a preference for experience in WiFi embedded software development. This individual will engage with diverse customer teams, including Engineering and Management, as well as Broadcom R&D and business teams, to ensure that customer needs are met while fostering long-term partnerships.
Requirements
- BSEE or equivalent technical degree
- Minimum 12+ years relevant experience
- Deep understanding of WiFi technologies and relevant industry standards.
- Strong hands-on experience with both software and hardware aspects of WLAN systems, with an emphasis on embedded software development (preferred).
- Experience using Linux SW, debug modules (console) and use of WiFi diagnostic tools (iPerf, Wireshark etc…)
- Experience with WiFi-related lab test equipment
- Excellent interpersonal skills, with the ability to build rapport and communicate effectively with customers, internal teams, and stakeholders.
- Proven ability to drive product solutions in close collaboration with engineering, development, and business teams.
- Strong problem-solving skills and a proactive, customer-oriented approach to technical support.
Responsibilities
- Own customer Engineering relationships
- Be onsite at customers several times per week
- Minimal travel outside customer support area
- Drive best-in-class technical support at assigned customers
- Assist customers in debugging test issues and collect test logs for analysis
- Ability to replicate customer issues and assist with debug
- Obtain insight into upcoming customer projects, schedules, and milestones.
- Work closely with Broadcom and customer Engineering during product definition, development, and into production
- Help drive completion of customer RFPs and RFQs
- Work in collaboration with sales/account management, and BU engineering and marketing teams
- Conduct product presentations and demos to customers
- Assist with product benchmarking and testing
Benefits
- Medical, dental and vision plans
- 401(K) participation including company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- company paid holidays
- paid sick leave and vacation time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
