Field Collector I

Chesapeake Utilities Corporation • Dover, DE

3d

About The Position

At the heart of our Company is a dedication to delivering energy that drives
progress. We put people first, work to keep them safe and build trusting
relationships.

Your role in our success:

This position is responsible for the disconnection of gas service and/or
obtaining payments on delinquent customer accounts. This position is also
responsible for removing meters from inactive services.

What you'll be working on:

Disconnect gas service on delinquent accounts which includes reading the
meter index accurately and completing associated paperwork.
Collect payments from delinquent accounts.
Deliver personal contact notices during the winter moratorium.
Follow all Chesapeake Utilities and Public Service Commission guidelines.
Support metering department when necessary.
Program electronic reading devices and install them on meters.
Understand and comply with Company safety policies and procedures.
Promote and stress the importance of understanding and handling internal and
external customer needs, concerns, and expectations in a professional and
courteous manner.
Perform other duties as assigned.

Who you are:

Must be friendly, courteous and concerned when approaching customers in the
field.
Must accurately read a gas meter or other measurement device used.
Can demonstrate good math skills.
Conscientious work ethic.
Excellent customer contact skills.
Ability to perform substantial amount of walking, standing, and lifting of
meters.
Must be able to adapt to various weather conditions since duties are
performed primarily outside.
Knowledgeable of Company safety rules, regulations, procedures and policies.
Normal level of visual and hearing ability.
Ability to work independently.
Valid driver's license with responsible driving history.

Where you'll be working:

Office and field surroundings.
Working around potentially hazardous/flammable substances and dogs.
Able to lift 20 to 50 lbs.
Response to emergency situations during regular work hours as well as
afterhours.
Position is stressful at times due to the interaction with delinquent
customers.

Requirements

• Must be friendly, courteous and concerned when approaching customers in the field.
• Must accurately read a gas meter or other measurement device used.
• Can demonstrate good math skills.
• Conscientious work ethic.
• Excellent customer contact skills.
• Ability to perform substantial amount of walking, standing, and lifting of meters.
• Must be able to adapt to various weather conditions since duties are performed primarily outside.
• Knowledgeable of Company safety rules, regulations, procedures and policies.
• Normal level of visual and hearing ability.
• Ability to work independently.
• Valid driver's license with responsible driving history.

Responsibilities

• Disconnect gas service on delinquent accounts which includes reading the meter index accurately and completing associated paperwork.
• Collect payments from delinquent accounts.
• Deliver personal contact notices during the winter moratorium.
• Follow all Chesapeake Utilities and Public Service Commission guidelines.
• Support metering department when necessary.
• Program electronic reading devices and install them on meters.
• Understand and comply with Company safety policies and procedures.
• Promote and stress the importance of understanding and handling internal and external customer needs, concerns, and expectations in a professional and courteous manner.
• Perform other duties as assigned.

Benefits

• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees