Field Implementation Manager
About The Position
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen. Canteen delivers markets, office coffee, snacks, culinary solutions, and unattended retail with industry-leading technology and a service‑driven culture. Our teams power workplace experiences nationwide. Join us and help shape smarter, more efficient operations. The Territory Optimization Manager designs and refines service territories and delivery routes that improve labor balance, reduce miles and minutes, and strengthen on-time performance. You’ll blend analytics with field insights, partnering closely with regional leaders, planners, and frontline teams to launch scalable route and territory models. This role is ideal for someone who enjoys solving complex logistical challenges and turning data into streamlined, real‑world operational solutions.
Requirements
- 3+ years (5+ preferred) in operations, logistics, client success, or route/territory planning.
- Experience in multi‑market or large operational environments.
- Strong project management skills from planning through execution.
- Advanced Excel and familiarity with BI tools (Power BI, Tableau).
- Excellent communication and the ability to influence across teams.
- Analytical mindset with the ability to translate data into practical, field-ready solutions.
Nice To Haves
- Experience with GIS/routing tools (e.g., Descartes).
- Bachelor’s degree in Logistics, Operations, Business, or a related field.
- Experience in a matrixed organization.
Responsibilities
- Engineer optimized territories and routes to reduce travel time, balance workload, and improve service consistency.
- Analyze route performance, labor utilization, and time‑in‑motion data using Excel, BI tools, and GIS/routing systems.
- Identify inefficiencies and recommend solutions that boost delivery accuracy and reduce cost per service.
- Partner with field operations to validate models, pilot new designs, and ensure plans align with real operating conditions.
- Track and report KPIs such as on-time %, route efficiency, and labor cost per service.
- Integrate improvements into enterprise systems with IT and BI partners.
- Coach regional planners and lead communication, training, and change management for new territory rollouts.
- Travel up to ~30% to support implementation and gather field input.
Benefits
- Competitive salary + performance bonus.
- Hybrid flexibility with meaningful time in your nearest branch.
- Growth opportunities within a nationwide network.
- Full benefits: medical, dental, vision, 401(k), and more.
- High-impact work that improves efficiency for thousands of associates and clients.
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
