Field Service Coordinator

VOESTALPINE SIGNALING USA INC•Loveland, CO

About The Position

About voestalpine Signaling USA voestalpine Signaling USA is part of the globally leading voestalpine Group, a technology and capital goods company renowned for its expertise in steel and metal processing. As a innovator in signaling and diagnostic systems for railway rolling stock monitoring, voestalpine Signaling delivers intelligent, tailor-made solutions worldwide. Our Loveland, Colorado facility serves the North American region, providing comprehensive support across the full lifecycle—from sales and system integration to ongoing service and technical support. Position Overview The Field Service Supervisor leads and supports the field service team to ensure installations, maintenance, and repairs are completed safely and on time. This role plans daily work, schedules jobs, trains technicians, and works directly with customers to resolve issues. The supervisor helps improve processes, ensures required documentation is completed, and promotes teamwork and high-quality service.

Requirements

Strong team player with the ability to work independently and prioritize tasks.
Excellent communication skills.
2+ years of experience working as a service supervisor or similar
Strong troubleshooting skills.
Practical experience with common machinery and tools
Strong organizational and leadership skills with results driven approach
Excellent communication and interpersonal skills
Self-motivated and an efficient problem solver
Practical experience with MS Office
Ability to read and understand schematics, wiring diagrams and blueprints
Valid driver license and the ability to travel domestically and internationally

Nice To Haves

ERP Experience
Customer Management experience
Advanced (Associates or Batchelor’s) degree in engineering or another technical field
DOT driving experience and/or machinery experience
Basic railroad infrastructure knowledge and/or experience

Responsibilities

Establish daily, weekly, and monthly service objectives and communicate them to the team.
Manage service workflow and job scheduling including preparing schedules in coordination with other departments.
Train new employees on how to execute installation, preventative maintenance, and corrective maintenance of voestalpine digital monitoring technology.
Frequent domestic and international travel required (e.g., USA, CAN, MEX)
Direct customer contact and communication for North American customer base
Understand, adhere to, and ensure company quality, health, safety, and environmental policies and objectives are meet.
Organize training and educational manuals for the service team.
Supervise current work methods and procedures and implement efficiency improvements as needed.
Ensure all required commercial service documents such as field service inspections reports, and site acceptance test reports are completed.
Facilitate the safe use of service equipment, schedule maintenance, and assist with planning for new equipment purchases.