Field Service Engineer EUV

ASML • Hillsboro, OR

7d

About The Position

ntroduction to the job The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The Field Service Engineer has daily interaction with customer and interfaces often with specific senior engineers/line managers of both internal and external customer. Handles most problems on their own and independently executes the defined action plans for regular and irregular maintenance activities. Working independently on diagnostics and maintenance, whilst being reviewed on end results. Role and responsibilities Drive system performances (availability, MTTR, Schedule down predictability) to target. Perform maintenance and repair actions within agreed boundaries. The holder of this position reports to the EXE Group Leader and provides indirect and direct support to customers, and direct escalation and competency support to operations. During the installation phase: Build & Integrate the EXE5000 system Execute integration test plans After site acceptance: Prepare service actions Execute action plans within the committed time Continuity between the competencies to ensure issue ownership is landed and escalated appropriately Maintain service order documentation up to date Ensure aftercare is performed and adequate Drive escalation of issues within the local office and utilizing non-local resources Provide coaching to peers. Knowledge transfers to local site engineers and customer Act as the technical expert in customer meets as required Improve service mix and structural issue documentation including initiation, review and improvement rollout Actively participate in improvement and/or standardization projects to increase overall site performances Mature and industrialize the ecosystem to meet customer needs

Requirements

• BS engineering degree or equivalent experience.
• Engineers with greater than 2 years’ experience in a CS support department for high tech products.
• Must take ownership for solving issues and ensures escalations take place.
• Take proactive action for prevention or repeating error.
• Capable of resolving most issues without assistance & highly independent in a shift position.
• Ability to make decisions in the priority of problem solving.
• Work unsupervised and be responsible for projects, track equipment performance and prepare technical reports.
• Take initiative and ownership to increase skill and knowledge level in team.
• Document knowledge systematically and in an accessible way.
• Clear and effective communication skills required.
• Proficient in MS Office (MS Word, Excel, PowerPoint).
• Ability to thrive in a very dynamic and high pace environment.
• Multi-task team player with good ability to work under different working environment pressures.
• Open for cultural differences and able to work with a site of different cultures and WOW.
• Motivated, pro-active, self-driven, and flexible.
• Strong customer focus.
• Verbal and written language skills in English.

Nice To Haves

• Engineers with at least 1 years of ASML micro-lithography system experience preferred.
• Previous experience mentoring new hire engineers & helping integrate from a technical and procedural perspective.

Responsibilities

• Drive system performances (availability, MTTR, Schedule down predictability) to target.
• Perform maintenance and repair actions within agreed boundaries.
• Build & Integrate the EXE5000 system
• Execute integration test plans
• Prepare service actions
• Execute action plans within the committed time
• Continuity between the competencies to ensure issue ownership is landed and escalated appropriately
• Maintain service order documentation up to date
• Ensure aftercare is performed and adequate
• Drive escalation of issues within the local office and utilizing non-local resources
• Provide coaching to peers.
• Knowledge transfers to local site engineers and customer
• Act as the technical expert in customer meets as required
• Improve service mix and structural issue documentation including initiation, review and improvement rollout
• Actively participate in improvement and/or standardization projects to increase overall site performances
• Mature and industrialize the ecosystem to meet customer needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level