Field Service Engineer - LC & LCMS

Agilent Technologies • Wood Dale, IL

2d • $43 - $67 • Remote

About The Position

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity, and can-do attitude is essential. The ability to help solve customer problems and a commitment to delivering the highest levels of customer service will build customer success. Your Role: You will be responsible for supporting our customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.

Requirements

• Bachelor's, Master's, or other university-level degrees in related science fields -- e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar are highly preferred; may consider applicants with an equivalent combination of education, training, and experience.
• 4+ years of experience working with analytical instrumentation, ideally including repair, maintenance, and/or troubleshooting.
• Experience or expertise with Chromatography (LC ) and Mass Spec (LCMS).
• Ability to solve high-impact problems related to product availability; typically, system/ solution-focused.
• Excellent verbal and written communication skills.
• Strong customer relationship-building skills are essential.
• Ability to travel 50% or more, based on the territory at the time.
• A valid driver's license is required for this position.

Responsibilities

• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repairs
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
• Train other field engineers and customers in the solutions
• Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is required for this position.

Benefits

• In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
• The full-time equivalent pay range for this position is $43.12 - $67.37/hr plus eligibility for bonus, stock and benefits.
• Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
• Pay and benefit information by country are available at: https://careers.agilent.com/locations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level