Field Service Engineer

Leidos•Fort Hood, TX

7d•Onsite

About The Position

Leidos has an exciting career opportunity for a Field Service Engineer (FSE) to work in NORTHCOM. This position will support the Radio Frequency In-Transit Visibility (RF-ITV) program as a Field Service Engineer (FSE) within the Continental United States (CONUS) but may also include travel outside CONUS to include international travel. This is an opportunity to use your Information Technology experience and troubleshooting skills. In this mission we support the US Army, Program Executive Office (PEO) – Enterprise Logistics Information Systems (LIS) office in maintaining and expanding the technological infrastructure, the largest in the world, which provides in-transit tracking of military cargo as it moves through the Defense Transportation System (DTS). This position is located on Fort Hood, Texas with about 50% travel. Must have an active Secret security clearance.

Requirements

Bachelors’ Degree with 5 years of applicable experience or Associates Degree with 7 years of applicable experience.
Current driver’s license, own vehicle and able to drive continuously for up to six hours.
Must be able to climb a ladder or ascend at least 25 feet in a lift (bucket) truck.
Possess intermediate computer skills and knowledge such as operating and troubleshooting hardware and software.
Must possess at least a DoD Directive 8570 Information Assurance Technical (IAT) Level II (such as CompTIA Security+ CE) certification.
Knowledge of Microsoft Office Suite, Remote Management Software, Windows 10/11 and Antivirus Software.
Must have an active Secret security clearance.

Nice To Haves

Prior experience installing, upgrading and/or replacing RFID hardware and software to include Field Data Units (FDUs), fixed and handheld interrogators, Iridium modems, and various versions of RFID Read and Write software.
Prior experience briefing DoW customers and providing classroom and over-the-shoulder training for up to 25 people.
Familiarity with TIPS Read/Write software.
Familiarity with the MicroFocus (formerly Serena) Solutions Business Manager (SBM) software.

Responsibilities

Install, upgrade, replace, and maintain RFID hardware and software to integrate RFID nodes into the local US military commands’ networks to ensure interoperability and sustainability.
Support Next Generation Tags (NTG), Portable Deployment Kits (PDK) and all write software to include but not limited to TIPS-Write.
Collocated with US Army Command on Fort Hood; the position will be a subject matter expert and will be available to provide training, support and briefings to military commands.
Engage directly with DoW customers to ensure understanding of their logistics processes and recommend enhancements to the ITV systems to meet the DoW logistics mission.
Provide independent oversight and responsibility for RF-ITV read nodes within area of responsibility ensuring an Operational Readiness (OR) Rate of 97%.
Use various reporting/ collaboration/ communications tools such as the RF-ITV In-Transit Visibility (ITV) Portal, Integrated Support System (ISS), the ITV Global Helpdesk and the Daily ITV Report to analyze health of the system and determine solutions for problem areas.
Respond to system outages, resolve problems within the time specified in Standard Operating Procedures (SOPs) and record all progress in ISS Service Management Ticket (SMTs).
Ensure compliance with all local command procedural and policy requirements.
Independently perform Global Operations missions to include site surveys, installations, site de-installations, formal classroom training, and informal military exercise training, and provide a Gov’t customer report deliverable upon completion.
Configure Field Data Units (FDUs) with a baseline that includes a Windows operating system, RFID applications, Remote Desktop Management software, security policies, and patches.
Inform team members of new or innovative solution design so these approaches can be implemented across the program.
Provide expert technical advice, guidance, and recommendations on RF-ITV infrastructure within the Area of Responsibilities (AOR).
Apply in-depth technical knowledge of active RFID wave propagation and understanding of ISO 18000-7 Over-the-Air protocol and collaborate with other FSEs to discuss and validate solutions.
Analyze DoW logistics business processes in order to recommend optimal location of RF-ITV system.
Ensure Government Furnished Equipment (GFE) assets are physically secure and accounted for, as well as being accurately documented in the ISS database.
Responsible for all GFE asset lifecycle activity including requesting, receiving, maintaining, Return Merchandise Authorization (RMA), and retiring/disposal of the assets as required for RF-ITV infrastructure operations.