Field Service Representative, Dedrone

Axon•Washington, DC

21h•Onsite

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Location- onsite for Federal Customer in Southeastern DC Reports to the Sr, Director of Sales Engineering, Dedrone by Axon About Us Dedrone by Axon is a partnership between Dedrone, the global leader in airspace security, and Axon, a pioneer in public safety technology. Together, we provide cutting-edge solutions to detect, identify, track, and mitigate unauthorized drones, protecting critical assets, events, and environments worldwide. We are seeking a versatile and tech-savvy Field Service Representative to join our team. This role is ideal for someone with a strong technical foundation who enjoys hands-on work, including deploying and installing advanced Dedrone systems across diverse environments, such as rooftops, fields, and event venues. Be part of a transformative partnership between Axon and Dedrone, providing solutions that redefine airspace security. Gain hands-on experience with advanced technologies in a dynamic and impactful role. Work in a collaborative environment that values innovation, integrity, and performance.

Requirements

3+ years of hands-on technical fieldwork, including system installations or maintenance.
Experience working with security systems, sensors, or networked technology preferred.
Familiarity with tools and techniques for installation in varied environments (e.g., rooftops, outdoor sites).
Strong technical problem-solving skills, with the ability to troubleshoot hardware and software issues.
Basic understanding of networking, including IP configuration and wireless communication.
Excellent communication skills to interact with customers and cross-functional teams effectively.
Comfortable working at heights, in outdoor environments, and under varying weather conditions.
Ability to lift and carry equipment up to 50 pounds.
Associate’s degree in a technical field or equivalent experience; certifications in networking or security systems are a bonus.

Nice To Haves

Understanding counter-drone technologies or security systems is a plus.
Familiarity with Axon’s ecosystem of public safety solutions is beneficial.

Responsibilities

Perform on-site installations of Dedrone by Axon systems, including mounting sensors, cameras, and other components in a variety of environments (e.g., rooftops, open fields, high-security areas).
Conduct wiring, cabling, and system integration tasks to ensure proper connectivity and functionality.
Configure Dedrone by Axon systems according to site-specific requirements and customer needs.
Perform system testing and troubleshooting to ensure optimal performance before handing over to the customer.
Provide technical documentation and detailed reporting for installations and troubleshooting efforts.
Serve as the on-site technical point of contact for customers during installations and events.
Provide training and guidance to customers on system operation and maintenance.
Respond promptly to customer inquiries and escalate issues as needed.
Conduct routine maintenance and software updates to ensure system reliability.
Assist with retrofits and upgrades to existing systems as new Dedrone technologies are introduced.
Work closely with internal teams, including engineering, product development, and customer success, to ensure seamless deployment and support of Dedrone by Axon solutions.
Adhere to safety guidelines and protocols for working in diverse environments, including rooftops and outdoor installations.
Ensure compliance with all site-specific regulations and requirements.