Field Service Specialist
About The Position
Wandercraft provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to color, religion, sex, sexual orientation, gender identity, national origin, age or disability. Reporting to the Head of Field Service, the Field Service Specialist will be in charge of (non-exhaustive list): Independently troubleshoot and repair simple failures (Level, Level 2 and Level 3 maintenance) involving mechanical, electronic, and/or software component Analyze, clarify, and translate customer support requests, and ensure follow-up with clients until issues are fully resolved Troubleshoot the nature and root cause of simple technical issues to determine appropriate maintenance actions Perform preventive maintenance on current exoskeleton systems, including replacement of wear parts and routine checks Prepare for on-site maintenance interventions by organizing the required tools and spare parts Adjust system settings and configure device software to meet the needs of different users Manage and track maintenance spare parts, ensuring adequate stock levels for service interventions Document all maintenance activities and capture feedback and lessons learned to support continuous improvement Perform software updates and system upgrades for both internal and external customers Install and commission products at customer sites Contribute to the development and improvement of technical documentation related to after-sales service Coordinate and schedule maintenance interventions with customers National and international travel - Average of 4 days of travel per week We’re looking for someone highly mobile, who is expected to travel regularly for on-site maintenance, with roughly one week in the New York office every two months.
Requirements
- highly mobile
- expected to travel regularly for on-site maintenance
- roughly one week in the New York office every two months
Responsibilities
- Independently troubleshoot and repair simple failures (Level, Level 2 and Level 3 maintenance) involving mechanical, electronic, and/or software component
- Analyze, clarify, and translate customer support requests, and ensure follow-up with clients until issues are fully resolved
- Troubleshoot the nature and root cause of simple technical issues to determine appropriate maintenance actions
- Perform preventive maintenance on current exoskeleton systems, including replacement of wear parts and routine checks
- Prepare for on-site maintenance interventions by organizing the required tools and spare parts
- Adjust system settings and configure device software to meet the needs of different users
- Manage and track maintenance spare parts, ensuring adequate stock levels for service interventions
- Document all maintenance activities and capture feedback and lessons learned to support continuous improvement
- Perform software updates and system upgrades for both internal and external customers
- Install and commission products at customer sites
- Contribute to the development and improvement of technical documentation related to after-sales service
- Coordinate and schedule maintenance interventions with customers
- National and international travel
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
