Field Service Specialist

3M • New York, MD

1d • Remote

About The Position

Field Service Specialist Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. This position provides an opportunity to transition from other private, public, government or military experience to a 3M career. The Impact You’ll Make in this Role As a Field Service Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by the following: Implement and administer 3M/Scott Fire & Safety service policy with authorized service centers and in-house repair centers at the zone level. Monitor end user satisfaction with existing service support. Evaluate existing authorized service center activities and territories through performance reviews recommending additional service and/or termination of authorized service centers not adhering to 3M/Scott Fire & Safety policy. Provide technical assistance and improve the overall professionalism of authorized service centers, in-house repair centers, and end users by conducting service road shows, improved overhaul, field level training programs, and sales training programs as required. Responsible for assisting in the overall success of both 3M/Scott Fire & Safety and Zone sales goals assisting SCBA & Fire Specialists and Regional Business Managers with sales presentations where required, as well as regularly promoting accessory, spare parts sales, and service equipment lease programs with the Zone. Attend and support trade shows, exhibits, and demonstrations as required. Assist the Regional Business Manager as required developing the technical expertise and support of the SCBA & Fire Specialists where necessary. Company Vehicle This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

Requirements

• Associates Degree in Mechanical, Electrical Technology or Business Administration (completed and verified prior to start) AND three (3) years of Fire Service experience in a private, public, government or military environment OR High School Diploma and Seven (7) years of Fire Service experience in a private, public, government or military environment
• Current, valid Driver’s License
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

• Strong interpersonal, communication, time management, and planning skills.
• Must be a self-starter, detail oriented, with a “can-do" professional attitude and appearance.
• Proficient with Microsoft family of software.
• Strong Instructional and presentation skills

Responsibilities

• Implement and administer 3M/Scott Fire & Safety service policy with authorized service centers and in-house repair centers at the zone level.
• Monitor end user satisfaction with existing service support.
• Evaluate existing authorized service center activities and territories through performance reviews recommending additional service and/or termination of authorized service centers not adhering to 3M/Scott Fire & Safety policy.
• Provide technical assistance and improve the overall professionalism of authorized service centers, in-house repair centers, and end users by conducting service road shows, improved overhaul, field level training programs, and sales training programs as required.
• Responsible for assisting in the overall success of both 3M/Scott Fire & Safety and Zone sales goals assisting SCBA & Fire Specialists and Regional Business Managers with sales presentations where required, as well as regularly promoting accessory, spare parts sales, and service equipment lease programs with the Zone.
• Attend and support trade shows, exhibits, and demonstrations as required.
• Assist the Regional Business Manager as required developing the technical expertise and support of the SCBA & Fire Specialists where necessary.

Benefits

• 3M offers many programs to help you live your best life – both physically and financially.
• To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
• Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree