Field Service Technician

OPEX•Kansas City, MO

About The Position

OPEX Corporation is currently looking for a full time Field Service Technician. The worker will have a high exposure level to customer service as they will be responsible for visiting our current clients to help solve their technical issues. OPEX Corporation is more than a manufacturer of machines. We continuously reimagine technology to power the future for our customers. With an innovative approach, we engineer unique automated solutions that support our customers so they can solve the most pressing business challenges for both today and tomorrow. Our scalable Warehouse, Document, and Mail Automation solutions improve workflow, accelerate change, and drive efficiencies in infrastructure. We are a family-owned and operated organization with more than 1400 committed employees who innovate, manufacture, install, and service products that are helping transform industry every day. We listen to our customers, respect each other, and work together to help reimagine the future through automated solutions. At OPEX, we are Next Generation Automation.

Requirements

Associate’s Degree in Electronics and/or equivalent hands-on job experience.
Must have excellent customer service skills.
Possessing a driver’s license, insurance and a reliable vehicle.
Ability to lift at least 25 pounds independently.
Ability to maneuver a job site, including small spaces in around our equipment.

Responsibilities

This position is responsible for the day to day maintenance, troubleshooting and repair of mail opening, document scanning and/or material handling equipment
Installing and setting up new equipment
Interact with the customer to determine the problem
Completing field service reports
Keeping the customer informed as repairs are made and answer any question that may arise.
Interact with management as well as other personnel to analyze and correct any equipment performance issues.
Completing and submitting weekly online timecards and expense report