Field Service Technician

MPD INC•Chanute, KS

10d•Onsite

About The Position

As a Field Service Technician, you will play a key role in supporting law enforcement by providing hands-on service and installation of Kustom Signals’ advanced traffic enforcement and video systems. You’ll travel to customer sites to diagnose, repair, calibrate, and maintain a wide range of electronic equipment—ensuring peak performance in the field. This position also includes opportunities to educate users through on-site product training. You’ll be part of a company that values teamwork, initiative, and continuous improvement. Our Field Service Technicians are trusted problem-solvers and technical ambassadors who help deliver the experience our customers expect and deserve.

Requirements

Strong knowledge of circuit boards, processors, chips, and electronic systems
Proficient with PC architecture, hardware, and peripheral troubleshooting
Familiar with test equipment such as oscilloscopes, power meters, and signal generators
Effective communication skills for customer and team interaction
Analytical thinking with excellent diagnostic abilities
Able to read and interpret technical documents and schematics
Self-motivated with the ability to work independently
Comfortable with physical work, including lifting and installation tasks
Capable of delivering on-site product training to customers
Willing and able to travel up to 90% of the time, including overnight stays
High school diploma or equivalent required
Formal electronics training (via associate degree, military, vocational, or manufacturer programs)
Minimum 3 years of experience in field service installation and electronic repair
FCC General Class License or willingness to obtain within 6 months of hire
Valid driver’s license with a clean driving record

Responsibilities

Install Kustom Signals equipment in customer vehicles
Troubleshoot and repair product systems in the field
Perform speed recertification and calibrate instruments to meet performance standards
Deliver technical support and customer training onsite
Maintain detailed service records and support documentation
Adapt installation procedures to accommodate different vehicle types and customer needs
Travel extensively to service locations and maintain a high level of independence and professionalism
Support product improvement efforts by generating customer feedback and service data
Assist with inventory management, expense reports, and related administrative tasks
Perform other duties as needed to support the team and our mission

Benefits

Benefits are available on the first day of employment.
Company-sponsored life and short-term disability insurance.
Comprehensive health, dental, and vision insurance.
Health Savings Account when paired with a high-deductible medical plan.
401k retirement savings plan with an employer match of up to 4%.
100% employee-owned company through an Employee Stock Ownership Plan (ESOP) after meeting eligibility requirements.
Paid time off, including Vacation, Personal or Discretionary (Sick), and ten (10) paid company holidays.
Tuition reimbursement for pre-approved courses.
Climate-controlled work environment.
Consistent weekday schedules provide an exceptional work-life balance.
A people-first culture grounded in teamwork, accountability, and innovation