Financial Aid Coordinator

Stevens Institute of Technology • Hoboken, NJ

4h

About The Position

The Financial Aid Coordinator supports students throughout the financial aid process by serving as an initial point of contact for internal and external constituents. This role provides guidance on financial aid applications and awarding information in accordance with federal, state, and institutional policies and regulations, while supporting outreach efforts, loan processing activities, and administrative functions within the Financial Aid Office.

Requirements

• 1–3 years of experience in customer or student services
• Excellent written and verbal communication skills
• Demonstrated organizational skills and the ability to work independently and as part of a team
• Knowledge of financial aid processes and procedures and the ability to adapt to change
• Proficiency with Microsoft Office applications

Nice To Haves

• Experience with a higher education ERP system preferred

Responsibilities

• Serve as the initial point of contact for internal and external constituents
• Provide assistance with financial aid applications and awarding information, including applicable policies and regulations
• Organize, gather, and disseminate appropriate materials and information for student financial aid outreach, including entrance and exit counseling and outside scholarship announcements
• Perform tasks related to financial aid loan programs, including the Federal Direct Loan Program and alternative loan programs
• Maintain knowledge of eligibility and processing requirements for financial aid loan programs
• Monitor transactions to ensure timely disbursement and return of loan funds
• Perform tasks related to mandated monthly federal loan reconciliation
• Maintain working knowledge of databases and systems required to perform daily functions, including but not limited to COD, NSLDS, ELM, and institutional systems of record
• Maintain and update files, databases, records, and documents
• Perform routine analysis and calculations in the processing of data to ensure compliance with federal, state, and institutional regulations and policies
• Investigate and resolve student issues and discrepancies
• Provide general administrative assistance, including office administrative support services, maintaining student appointment schedules, departmental email and voicemail, and telephone support
• Attend internal and external training and professional development opportunities as requested
• Assist with departmental projects as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed