Financial Coordinator at Hi5 Orthodontics

Specialty Dental Brands-WA•Spokane, WA

About The Position

Hi5 Orthodontics is looking for a dedicated and skilled Patient Financial Coordinator to join our dynamic team. Known for our commitment to outstanding patient care and creating confident, healthy smiles, we offer an environment where you can grow professionally while making a meaningful impact on the community. The ideal candidate is detail-oriented, compassionate, and eager to support patients with clarity and confidence throughout their financial journey.

Requirements

Experience in dental or orthodontic billing/financial coordination preferred.
Strong communication skills with a patient-first mindset.
Ability to handle sensitive financial discussions with professionalism and empathy.
Excellent attention to detail and strong organizational skills.
Proficiency in computer systems and practice management software.
Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.

Responsibilities

Present and review financial contracts with patients and/or guardians.
Set up, maintain, and monitor patient payment plans and account balances.
Process payments, send billing statements, and manage financial correspondence.
Follow up on past-due accounts while maintaining professionalism and empathy.
Collaborate with insurance, front office, and clinical teams to ensure accurate and seamless patient accounts.
Perform other duties and responsibilities assigned by management.