Financial Counselor
About The Position
The Financial Counselor is responsible for evaluating and supporting the financial needs of patients and their families, particularly in cases involving financial hardship, lack of insurance, or underinsurance. This role involves developing individualized financial agreements, collecting deposits, facilitating access to financial assistance programs, and ensuring the proper execution and follow-up of payment arrangements. The Financial Counselor serves as a critical liaison between patient families and financial resources, helping to alleviate the financial burden associated with medical care The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Requirements
- High school/GED required; Bachelors preferred
- Attention to detail
- Ability to work effectively and cooperatively with others.
- Ability to create and maintain clear, organized, and comprehensive documentation
- Expertise in computer software, such as MS Word, Excel, and Outlook
- Willingness to submit to drug and background screenings.
Responsibilities
- Reviewing the financial situation of a patient’s family due to hardships, no insurance or poor insurance coverage and creating a tailored financial agreement plan based on their circumstances.
- Collect required deposits from patient’s families and their representatives along with assisting with financial assistance agreements (payment plans) when there is a patient financial responsibility due.
- Assist patient families in obtaining aid with financial assistance from federal, local, state agencies and charitable programs when financial need is indicated.
- Review of existing financial agreements to ensure they are being subsequently processed.
- Review and contact patient families of existing financial agreements that have been breached including stopped payments, failed credit card attempts, expired credit card, credit card reauthorizations needed and returned checks for clearance in accordance with the financial agreement in place.
Benefits
- 21 paid days off (15 PTO days, increasing with tenure, plus 6 holidays)
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Medical, dental, vision, long-term disability, and life insurance
- Generous 401(k) with up to 6% employer match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
