Financial Operations Customer Service Intern

UNION HOME MORTGAGE•Strongsville, OH

1d•Onsite

About The Position

Union Home Mortgage’s L.E.A.D Internship Program’s goal is to provide a fun, interesting, and real-world environment for our interns to Learn about the industry, be Educated by Sr. Leadership and their peers, Achieve their personal goals and Develop their skills and knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow they progress through their careers. Some of the programs we offer include: shadowing, mentoring, professional development, group projects and we even take our interns on corporate outings! Our internship program gives students a chance to meet new people, gain more experience, and learn from the best in the business! Our interns are treated like full-time Partners who work 40 hours a week during the 3-month summer program, are compensated, and based out of headquarters in Strongsville, Ohio. The Servicing Intern will gain hands-on experience across multiple areas of mortgage loan servicing. This role supports various operational functions including customer service, cash handling, document management, data entry and validation, mail processing, and communication with internal and external stakeholders. The intern may also assist with specialized servicing tasks such as property taxes, homeowners insurance, loss mitigation, escrow administration, reporting and analytics, and servicing of unique loan products.

Requirements

Candidate must be enthusiastic, a self-starter and have the ability to work in a group or independently
Ability to work in a fast-paced environment.
Strong verbal and written communication skills.
Strong analytical skills.
Ability to communicate with all levels of management and staff.
Microsoft Suite familiarity, especially with Excel Spreadsheets
Strong work ethic with close attention to detail
Pursuing a Bachelor’s degree within Business, Finance or another related field.
Sophomore, Junior or Senior Standing.
Experience working with Microsoft systems

Nice To Haves

Passion or interest in the Mortgage Banking field.

Responsibilities

Provide support to the Customer Service, Servicing Oversight, Special Loans, Default teams by responding to inquiries and assisting with customer account updates.
Assist with cash handling processes, including payment posting and reconciliation.
Manage document filing, retrieval, and organization to ensure accurate recordkeeping.
Perform data entry and validation to maintain integrity across servicing systems.
Handle incoming and outgoing mail, including sorting, scanning, and distribution.
Collaborate with cross-functional teams to support servicing operations and ensure timely resolution of issues.
Participate in tasks related to property tax payments, insurance tracking, escrow analysis, and loss mitigation efforts.
Support reporting and analytics initiatives by gathering and organizing servicing data.
Assist with special loan functions and products, ensuring compliance and proper documentation.
Communicate professionally with internal partners, external vendors, third-party contacts, customers, brokers, and loan officers to facilitate servicing activities.