Financial Services Analyst (Group Benefits Underwriting)

Nationwide•Oconomowoc, WI

1d•Remote

About The Position

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The Financial Services Analyst is part of the Group Benefits Underwriting team and is responsible for the data entry and evaluation of new employer groups and new enrollees to the Self-Funded product. Do you love connecting and building new business relationships? If you have a natural curiosity, are passionate about helping people and want to accelerate both your personal and professional growth, we want to know more about you! As an Analyst, you'll provide prompt, efficient service for assigned product and/or service center internal and external customers. You will coordinate communication between contract holders, producers and internal Nationwide departments. We’ll count on you to review forms and files submitted by members or partners to ensure accurate entry into record keeping systems.

Requirements

Prior Underwriting Technician experience
Knowledge of the health insurance market
Demonstrates strong ability to work independently and to adjust schedule to meet service standards
Proven ability to remain focused in fast paced environment
Ability to work collaboratively with sales staff and department staff
Proficient use of Microsoft Office application (Excel and Access)
Proficient use of computer systems
Demonstrates professional phone etiquette and interpersonal skills
Strong written and verbal communication skills
High school studies. Undergraduate studies desirable.
Four or more years of related work experience, including customer service experience, preferably with cross-functional business unit exposure.
Customer service experience required.
Knowledge of Nationwide's suite of financial products.
Excellent verbal and written communications skills in order to manage relationships with internal and external customers.
Strong analytical and problem resolution skills.
Ability to research, analyze and solve problems, leveraging existing and innovative methodologies.
Ability to understand, anticipate and proactively act on customer needs.
Proven decision-making skills necessary for customer contacts.
Ability to multi-task, independently manage work and establish priorities that conform to time, service and quality standards.
Strong team-building and collaboration skills.

Nice To Haves

FINRA Series 6 license preferred, and may be required, based on assigned product/line-of-business or distribution system.
Participation in technical coursework such as LOMA, CLU, ChFC desirable.
Other criteria, including leadership skills, competencies and experiences may take precedence.

Responsibilities

Enter new group enrollment data to online system and appropriate worksheets
Evaluate group enrollment materials for completeness
Analyzes new business quote/proposal for accuracy
Analyzes broker appointments
Evaluate eligibility and enrollment requirements of new enrollees to employer group plan
Evaluate employer changes
Works collaboratively with sales offices and underwriters to meet company objectives
Build and maintain relationships with internal partners to improve agent satisfaction
Except new functions as assigned
Prepares all materials to propose, sell and establish new plans and set up appropriate records: proposal illustrations, trust agreements, IRS determination reporting, employee communications and client administrative guide, census and plan information.
Interprets plan provisions, product rules and guidelines to process requests in accordance with Plan and Legal requirements.
Provides extraordinary care to our customers through workflow management and meeting all required service level agreements.
Proactively seeks out opportunities to improve processes and the members experience through use of lean methodology.
Follows up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product.
Researches, reviews and analyzes errors and determines best course of action for a workable solution.
Takes ownership of identifying and evaluating problems and analyzing customer inquiries to determine appropriate action.
Conducts follow up calls to service issues and questions, de-escalating complex customer requests and providing outstanding care during resolution.
Includes understanding topics that require insurance or securities license and registration and when and how to route those inquiries to the properly-registered representative.
Reviews and approves requests for withdrawal, exchanges, deposits, annuity purchases and contract cash-outs.
Requests additional information when necessary.
Compiles management information such as contract and sold case activity as needed by internal management.
Communicates with customers, sales force, other departments, regional and/or field offices and other industry companies on topics that do not require insurance or securities licensing and registration.
Collaborates and networks with outside business units to create innovative solutions for internal and external customers.
Maintains appropriate records.
Approves and processes business according to government regulations, contract provisions and internal procedures and controls.
Conducts in good order reviews or other applicable requests for servicing Nationwide policies and customers for withdrawal, exchanges, deposits, annuity purchases and contract cash-outs.
Helps with research for written responses to Nationwide formal complaints.
Participates in special projects as assigned.
Collaborates with appropriate staff to design, document, and implement process improvements and best practices
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire