PXG - Fitting Team Leader

Yam Worldwide•Huntington Beach, CA

3d•Onsite

About The Position

The Fitting Team Leader at PXG plays a critical role in overseeing the custom club fitting operations within the retail store. This individual will be responsible for ensuring that every customer experiences the highest level of service and receives a fully customized fitting experience that aligns with PXG’s premium standards. Reporting directly to the General Manager, the Fitting Team Leader will work closely with Master Fitters and the retail team to manage fitter training, schedule fitting appointments, and support daily store operations.

Requirements

Complete one year of work as a PXG fitter, or equivalent non-PXG fitting experience.
Demonstrate expert-level knowledge about fitting topics including but not limited to: PXG brand history, PXG and competitor equipment, shafts from all manufacturing partners, Trackman University, customer retention utilizing CRM
Prior experience in golf retail sales and client service
Prior club fitting/building experience is preferred
A professional, positive, and flexible attitude
Enthusiastic team player
Superior customer service skills
Excellent written and verbal communication
Microsoft Office and basic computer skills
BA/BS degree preferred
Must possess a valid US driver's license and a clean driving record
3+ years of sales experience
1+ years of fitting experience and/or retail sales experience

Nice To Haves

Proficient in Microsoft Office, Word, and Excel
Golf industry contacts and a solid network encouraged
Strong passion and love for the game of golf
Present a polished and professional demeanor and appearance
Proficient in MS Office and CRM/sales database experience helpful
Must be able to work a flexible schedule including nights, weekends, and holidays as applicable

Responsibilities

Deliver an exceptional customer experience, ensuring all interactions reflect PXG’s commitment to performance and quality.
Lead custom club fitting sessions, utilizing PXG’s technology and equipment to provide a personalized club fitting for each customer.
Educate customers on PXG products, club performance, and how custom fittings improve their game.
Act as the primary point of contact for complex fittings or escalations, ensuring a seamless resolution to any fitting-related issues.
Implement a training program for new and existing Master Fitters, ensuring all fitters are knowledgeable and consistent in their fitting techniques and product expertise.
Conduct ongoing training sessions to improve team members' product knowledge, customer service, and fitting methodologies.
Collaborate with the PXG Leadership Team to ensure all training is up-to-date and aligns with brand standards.
Coordinate and manage the fitting schedule, balancing walk-in fittings and appointments to ensure efficient time management and customer satisfaction.
Work with the General Manager to plan for peak seasons, events, and special fitting days, ensuring staff coverage and operational readiness, including store mobile fitting.
Assist in setting and tracking fitting goals, helping the team meet or exceed store performance targets.
Support the General Manager in daily store operations, including customer service, sales, and inventory management.
Provide leadership and mentorship to the fitting team, fostering a collaborative and positive environment.
Act as a key liaison between the fitting team and the General Manager, communicating fitting trends, customer feedback, and opportunities for improvement.
Collaborate with GM to build and maintain Green Grass relationships, drive store traffic and build local awareness of the store.