Fleet Dispatcher - Weekend Days
About The Position
Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S. Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.
Requirements
- High School diploma or equivalent
- 3+ years driving experience, and/or operations, and/or customer experience required
- Must have strong communication skills
- Must have a true passion for helping drivers
- Must be able to work in high pressure situations
- Must possess strong problem solving skills
- Must be self-motivated
- Must be detail-oriented
Responsibilities
- Provide drivers with necessary support during evening and/or weekend hours so that drivers can deliver loads safely and on time.
- Answering incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and whatever else they may need
- Fuel and route Drivers while promoting the safety of drivers
- Dispatch necessary resources (driver, truck, trailer) to take care of immediate issues
- Resolve driver issues utilizing your best critical thinking sills to solve out of the box problems for drivers
- Monitor loads and resolve issues that may affect the scheduled delivery/pickup times. Proactively inform customer accounts and/or customer of changes
- Resolve load targets and ensure on time delivery
- Communicate effectively and professionally with Customers, Operations Drivers, and all levels of leadership
- Respond to drivers and other terminal needs and assist with emergency situations if the need arises
- Understand and support company policies
- Keep drivers rolling safely by ensuring accurate PTAs, providing trailer solutions, planning BPMs and required appointments, helping keep CDL’s in order, managing home time guidelines, and anything else to keep them earning.
- Proactively work to assist others in achieving the organizations objectives
Benefits
- Medical, Dental, and Vision
- Basic/Supplemental Life
- Accidental Death/Dismemberment
- Health Savings Accounts
- Flexible Savings Accounts
- Company Paid Holidays
- Paid Time Off
- 401k with Employer Matching Contribution
- Employee Stock Purchase Plan
- Paid Parental Leave
- Short Term Incentive Program
- Employee Assistance Program
- Pet Insurance
- Medical, Dental and Vision
- Vacation, Sick, & Personal time
- Paid Holidays and Parental Leave
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
