FLEX Manager, HR Product Management - Benefits & Payroll

Marriott • Bethesda, MD

3h • Hybrid

About The Position

In this role, you will manage aspects of Benefits and Payroll product
enhancements such as, solution testing, documentation updates,
process review and other administrative tasks. You will assist as a key
liaison amongst HR business owners, technology teams, and vendors to ensure
systems function as designed, meet business needs, and support
associate experience.

This position requires a curious
and solution-seeking mindset, analytical problem solving, strong process
orientation, and good communication skills. You will work creatively and
collaboratively with subject matter experts and partners across the
organization, including senior leaders.

Requirements

• You bring experience in Smartsheet, JIRA, process mapping, Oracle product management, HR operations, Benefits, or Payroll—and thrive in a role that blends systems thinking, administrative skills, willingness to build technical and business analysis skills, process design, and stakeholder collaboration. You demonstrate strong analytical, communication, and relationship building skills.
• You can intake, analyze, and interpret Benefit and payroll requirements
• You are comfortable working with data and identifying key insights
• You thrive in fast paced, high pressure environments and can manage shifting priorities
• You communicate clearly with both technical and nontechnical audiences
• You are energized by issue resolution, process refinement, and product optimization
• You build effective partnerships with internal teams and vendors
• High school diploma required; bachelor’s degree preferred
• Minimum 3 years of experience in:
• Working with HR/Benefits System
• Using tools such as Smartsheet, spreadsheets, Outlook, etc. in managing schedules, tasks for projects and business as usual items
• Proficiency with:
• MS Excel
• MS PowerPoint
• MS Visio
• Requirements gathering and business process documentation

Nice To Haves

• HRIS systems such as Oracle HCM, Workday, SAP, or similar
• Benefits or payroll vendor platforms (e.g., Alight, Fidelity, ADP)

Responsibilities

• Manage and prioritize BUSINESS AS USUAL work, including product enhancements, documenting user stories, and requirements for Benefits & Payroll systems
• Support ongoing operations, including issue resolution, triage, and vendor coordination
• Manage and coordinate project lists and backlog items for projects
• Monitor and analyze product and process performance metrics to identify improvements
• Maintain and update process documentation, workflows, and support materials
• Participate in testing cycles for new features, vendor releases, and system upgrades
• Collaborate with HR, Technology, and external partners to troubleshoot and resolve system issues
• Supporting configuration updates, testing, and validation for Benefits & Payroll systems
• Ensuring system functionality aligns with compliance, regulatory, and policy requirements
• Acting as a liaison between HR, Payroll, Finance, and Technology teams
• Leading or contributing to project workstreams for enhancements, releases, and integrations
• Analyzing trends in system issues and recommending solutions
• Creating and maintaining accurate documentation for processes, requirements, and product features
• Managing multiple priorities and timelines across stakeholders and deliverables

Benefits

• All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
• Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

What This Job Offers

• Career Level: Manager
• Education Level: High school or GED