Food and Beverage Manager

Chumash Enterprises•Santa Ynez, CA

About The Position

Responsible for Cafe front of house operations, management, and ensuring guests’ experience exceptional services and products.

Requirements

High School Diploma or GED Certificate.
Bachelor’s Degree in Food Service Management, Hospitality, or related field or equivalent work experience.
Must be 21 years of age to sell or serve distilled spirits. Team Members under 21 but at least 18 years of age may sell or serve beer and wine in non-gaming areas.
Must obtain food handlers card within 30 days of employment.
Must register in the RBS Portal, take training from an authorized RBS Training Provider, and pass the ABC Alcohol Server Certification exam within 30 days of their confirmed training.
Five years of prior experience in a high-volume restaurant management and/or supervisory position.
Three years of prior experience in front of house management.
Knowledge of applicable regulations, rules, procedures, and administration relating to food and beverage operations.
Basic computer proficiency utilizing Microsoft applications, email, and internet.
Basic Proficiency in Point of Sale (POS) Systems.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.
Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Strategic Thinking: Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization.
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.

Nice To Haves

One year of culinary experience is preferred.

Responsibilities

Provides exceptional guest service while leading a highly motivated and guest service-focused team.
Oversees outlet front of house operations. Supports all other Food & Beverage operations of the Casino Resort as needed.
Maintains Cafe branding and protocol for outlet operations, and orders applicable inventory as needed.
Conducts or ensures pre-shift meetings with staff are held daily.
Interfaces with culinary team to review production lists needed for operations.
Tracks, maintains, and orders inventory.
Scheduling design for all front of house staff.
Monitors service and interface with service and culinary teams to ensure outstanding guest service; particular focus to be paid on freshness of food.
Responsible for compliance with cash control procedures and completing related accounting, end of shift, and administrative reports as required.
Ensures staff complies with dress code and appearance policies.
May serve guests food and drinks, cashier, answer phones, stock, and maintain outlet cleanliness during peak times or as needed.
Hires, trains, develops, empowers, coaches, counsels, conducts performance and salary reviews, resolves problems, provides open communication vehicles, disciplines, and recommends terminations as appropriate.
Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performs other duties as assigned.