Food & Beverage Host, Italian (Part Time; Varied)

Harrah's Cherokee Casino Resort • Cherokee, NC

8d • Onsite

About The Position

Provide excellent service to restaurant customers.

Requirements

• High school diploma or GED required
• Must demonstrate the following essential knowledge and skills:
• Upbeat positive attitude
• Legible handwriting
• Willing to learn and be adaptable
• Ability to add, subtract, multiply, or divide quickly and correctly
• Excellent customer service and communication skills required
• Attention to detail/observant
• Documented teamwork behaviors and attitudes
• Neat, professional appearance with excellent personal hygiene
• Must be able to attend to multiple priorities simultaneously
• Must be able to be on feet for 8 hour shift
• Must be able to bend, reach, kneel, twist and grasp
• Must be able to respond to visual and aural cues
• Must be able to read, write and speak English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke
• Must be able to work a flexible schedule including weekends, evenings and holidays

Nice To Haves

• Six months prior food service experience preferred
• CARE certified

Responsibilities

• Greet guests; seat them in restaurant according to rotation schedule
• Ability to operate ProHost or a computerized seating and reservation system
• Provide guests with menus and inform them of specials
• Keep work area neat and clean
• Handle/solve guests’ concerns
• Build relationships with customers
• Abide by appearance standards
• Delight our guests with outstanding service
• Ensure service recovery activities
• Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
• Take drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
• Assist Server by taking initial beverage order when necessary
• Assist Service Assistants &/or Servers with clearing, cleaning & resetting tables as needed
• Monitor guest consumption of alcohol and intervenes as needed according to guidelines
• Follow guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED