Food Runner/Busperson (Full-Time), Bar's - Arizona Biltmore

Pyramid Global Hospitality•Phoenix, AZ

11d•$15 - $15•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook What you will have an opportunity to do: Spire Bar was added to the hotel in 2021 during the renovation and stands as the headquarters of the Biltmore’s lively social scene. The beautiful outdoor bar and lounge has 250-seats serving a delicious array of refreshing cocktails, wines, and culinary creations. Wright Bar is the Biltmore’s famous (and infamous) lobby bar embodying the renegade spirit of Hollywood’s Golden Age featuring craft cocktails and a light bar menu to include our signature Tequila Sunrise - the legendary cocktail that was invented here in the 1930’s! As a Food Runner, you would be responsible for working along side the expeditor and servers to ensure quick and efficient delivery of food from the kitchen window. Also is responsible for stocking the line with utensils, supplies and china before, during and after service. During down time is responsible for assisting the staff in any way possible, bussing tables, re-setting, side-work duties and greeting guests at the door. As a Busperson, you would be responsible for ensuring that the dining areas are clean, and tables are cleared and set in a timely fashion. As well as providing each guest with water upon arrival to their table and continuing to refill their glass.

Requirements

High School preferred
Previous food service, food-running and or table bussing experience.

Responsibilities

Greet guests in a warm and professional manner.
Begin every shift setting up the line to help the team be successful throughout the day.
Premaking sauces, presets for different appetizers (i.e. Salsa, guacamole, pita bread), stocking all to go boxes, ramekins and silverware and filling all condiment containers.
Maintain a clean expo line at all times, constantly sanitizing the line and food window.
Ensure all food items are ran in a timely manner .
Ensure all food items have all condiments and additions needed before running food out.
Run all food on trays to guests, asking if there is anything else you can grab for them before leaving the table.
Ensure any additional requests from the guest are taken care of immediately.
Respectfully work with Expeditors, Line Cooks and Chefs to ensure correct orders are going out to guests. Communicating with the line of any incorrect items or missing items.
Maintain a clean floor on the expo line by spot sweeping consistently to avoid pests.
When closing, ensure all condiments and put away properly and labeled correctly.
Assist the servers in any way possible to assure quality service.
Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others.
Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.
Set up server stations with glassware, tea and water pitchers, bus tub carts and snack carts and linen baskets.
Keep items stocked throughout your shift.
Keep dining area set up completely with chairs, couches, tables and pillows all in their correct positions.
Spot sweep under tables and surrounding areas between guests to keep area clean and avoid pests.
Ensure server stations remain clean and organized at the beginning and end of each shift.
Assist servers with guest requests.
Offer water and refill as needed.
Clear each course after everyone at the table has finished eating, unless the guest asks you not to.
Remove items from the table that the customer does not need.
Clean tables by sanitizing all surfaces after guests leave.
Assist guests with lighting firepits/heaters during winter months.
When scheduled to work an REO event, assist with bringing out and setting up buffet tables, stanchions, event signage and décor.