Food Runner ("Ayudante de Mesero/a")

Azul Hospitality•Dallas, TX

11d•Onsite

About The Position

The Food Runner ensures the efficient, accurate, and timely delivery of food from the kitchen to guests in a restaurant, serving as a vital link between the front-of-house and back-of-house teams. Key responsibilities include verifying order accuracy, overseeing proper plating and presentation, expediting orders for prompt service, upholding food quality standards, and maintaining a clean and safe kitchen environment.

Requirements

Must be able to speak, read, write and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess intermediate computer skills.
Must possess basic computational ability.
Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
Knowledge of table and bar service.
Knowledge of appropriate table settings and service ware.
Ability to describe all menu items and methods of preparation
High school or equivalent education required.
1-2 years of experience in a restaurant or kitchen environment
Food certification required.
All Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality standards.
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position.
Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotel’s facilities.
Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel.
In addition, attendance at all scheduled training sessions and meetings is required.

Responsibilities

Ensuring communication in the kitchen by calling out orders, getting the status on dishes, and calling the wait staff to serve completed dishes.
Informing the waitstaff when certain dishes or ingredients have run out and passing food requests from the waitstaff to the kitchen.
Monitoring the food portions on completed dishes according to restaurant standards.
Ensuring that all orders are completed in time and with the correct priority.
Inspecting the cleanliness, presentation, and temperature of completed dishes.
Performing the finishing touches to completed dishes, such as adding garnishes and removing smudges.
Keeping the cooking, storage, and prep areas clean, neat, and well-stocked.
Ensuring all staff adheres to health and safety standards.
Assisting all staff as needed.
Handling customer complaints on behalf of the kitchen staff and looking for solutions.
Ensure guests are greeted and served promptly and professionally.
Help create a welcoming, helpful, and team-oriented service environment.
All other duties assigned by manager or supervisor.