Ford Quick Lane Express Service Advisor

AL Packer Ford Lincoln • Royal Palm Beach, FL

2d

About The Position

The Quick Lane Service Advisor is the first point of contact for customers seeking routine maintenance and light repair services. In this role, you will guide customers through the service process, clearly communicate vehicle needs, and ensure an efficient workflow between customers, technicians, and the parts department. We’re looking for someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering an exceptional customer experience.

Requirements

• Previous experience in a customer service role; automotive service experience preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic understanding of vehicle maintenance services and terminology.
• Valid driver’s license with a clean driving record.

Nice To Haves

• Previous experience as a Service Advisor or in a quick-service automotive environment.
• Familiarity with dealership management systems such as CDK or Reynolds & Reynolds.
• Experience writing/reviewing repair orders or advising customers on vehicle maintenance.

Responsibilities

• Greet Quick Lane customers promptly and professionally, both in person and over the phone.
• Listen to customer concerns and review vehicle history to recommend appropriate maintenance and services.
• Prepare accurate repair orders and obtain customer authorization for services.
• Coordinate with technicians to ensure services are completed efficiently and accurately.
• Keep customers informed of service progress, additional findings, and estimated completion times.
• Present recommended maintenance and repair services in a clear, honest, and professional manner.
• Review completed services with customers, close repair orders, and collect payment when applicable.
• Stay informed on dealership service offerings, maintenance schedules, and current promotions.
• Work collaboratively with the parts and service teams to maintain a smooth and efficient workflow.
• Support customer satisfaction by addressing concerns and following up after service when needed.

Benefits

• Health, Dental, and Vision Insurance
• Company-Sponsored Life Insurance
• Voluntary Benefits (disability, accident, hospital confinement, voluntary life, and more)
• 401(k) Retirement Plan
• Paid Time Off
• Employee Discounts on Vehicles, Parts, and Services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed