Fraud Customer Service Representative III

Conduent•San Antonio, TX

4h•$18 - $18•Onsite

About The Position

As a Fraud Customer Service Representative III, you will assist the EPS Call Center with all aspects of the customer service functions, including receiving inbound calls from Debit card cardholders; provide appropriate and accurate information over the telephone. Under the department supervisor(s) direction, CCA III will assist with supervisor calls and callbacks, agent chat assistance and any other related task.

Requirements

Must be at least 18 years of age or older.
Must have a High School Diploma, or GED
A minimum of 1 year experience in Call Center or Customer Services
All internals must have 6 months experience in your current role.
Must be able to successfully pass a criminal background check, credit check and security fingerprint.

Nice To Haves

The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong work ethic.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology
Provide calm conflict resolution and problem solving for frustrated customers
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
Can commit to 100% attendance for three to five weeks of paid training

Responsibilities

Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
Assists with supervisor call backs
Assists with agent chat assistance
Assists with the call center floor to assist representatives with questions or difficult telephone calls.
Answers inquiries regarding general dispute process
Data entry of disputes when necessary
Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager.
Performs all other duties as assigned.