Fraud Prevention Analyst
About The Position
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: This is an entry level role. Basic skills with basic level of proficiency and you will gain a general understanding in one or more FIS products. Generally performing multiple tasks ranging from simple to more complex levels of research and support. Work independently with minimal supervision. Consult with senior peers on non-complex projects to learn through experience. Typically requires up to one year experience. Please note: This role is full-time, with a required hybrid schedule in our posted location. Current and future sponsorship is not available for this position.
Requirements
- Prior banking or finance related experiences a plus; fraud prevention or personal banking experience preferred
- Documenting client information and recurring technical issues to support product quality programs and product development
- Strong analytical skills
- Organizational and time management skills required
- Self-starter with proven ability to work independently
- Extremely comfortable working with computers and a variety of applications
- Excellent oral and written communications skills
- Strong problem-solving skills
Nice To Haves
- Knowledge of FIS products and services
Responsibilities
- Provides excellent service to our financial institution issuing customers, serving as an expert contact for all matters related to prepaid, debit, and credit card fraud. Client inquiries can be received via client portal or phone.
- Review authorization activity, performing data analysis to identify commonalities in fraud trends and creating efficient rules targeting fraudulent activity while minimizing impact to cardholders.
- Performs research to fully respond to and answer client inquiries around our services, tools and other questions related to fraud. The perfect candidate for this position will always place client service and satisfaction at the forefront of all they do., and while overtime is never required as a team player one should be flexible enough to put in over time if volumes dictate.
- Works with various internal and external clients and various departments to resolve outstanding issues, comply with customer requests, and respond to client inquiries.
- Interfaces with clients to determine present and future needs and discusses progress toward solutions.
Benefits
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- Attractive benefits including vacation/sick pay, private medical coverage, dental coverage, 401K match, Stock options, travel insurance and more!
- Time to support charities and give back in your community
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
