Fraud Protection Manager

First Horizon • Memphis, TN

16h • Onsite

About The Position

A Fraud Protection Manager at a financial institution oversees the development and implementation of strategies to prevent and detect fraudulent activities within the organization. Here's a detailed job description for this role: The Fraud Protection Manager is responsible for leading efforts to protect the financial institution from fraud. This involves managing a team of analysts and investigators, implementing advanced fraud detection systems, and collaborating across departments to effectively safeguard assets and customer data.

Requirements

• Bachelor’s degree in finance, business administration, criminal justice, or related field.
• 5 years’ experience in fraud prevention and management within the financial services sector.
• Must have 8-10 years of payment or deposit experience
• 2 years of personnel management experience
• Strong analytical capabilities, with proficiency in fraud detection software and tools.
• Excellent communication and interpersonal skills.
• Ability to develop and implement strategic initiatives to combat fraud.

Nice To Haves

• Deposit Fraud experience a plus.
• Certification such as Certified Fraud Examiner (CFE) is highly preferred.
• May necessitate occasional work beyond standard hours in the event of urgent fraud incidents.
• Must be able to travel domestically as required for site visits, etc

Responsibilities

• Develop and execute comprehensive fraud prevention strategies.
• Manage and mentor a team of fraud analysts and investigators, guiding them in effective fraud detection and resolution practices.
• Establish and maintain policies and procedures for fraud prevention across the organization.
• Manages a team of 24 high performing analysts and two managers in the ATM and Mobile space.
• Oversee real-time monitoring systems and analytics to identify potential fraud.
• Ensure thorough investigations of suspected fraud cases and develop action plans.
• Collaborate with external stakeholders, including law enforcement, to resolve fraud cases.
• Conduct regular risk assessments to identify vulnerabilities in financial processes.
• Propose enhancements to systems and practices to reduce fraud risks.
• Keep informed of new fraud trends and technologies to adjust strategies accordingly.
• Prepare and present detailed reports on fraud incidents and trends to senior management.
• Document procedures and outcomes of fraud investigations meticulously for legal and administrative purposes.
• Work closely with compliance, IT, and customer service teams to ensure a unified approach to fraud prevention.
• Provide training and resources to educate staff about fraud detection and prevention.
• Act as the primary point of contact for fraud-related queries from internal and external stakeholders.
• Performs other duties as required.

Benefits

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level