Fraud Risk Services Lead

Capital One • McLean, IL

1d • $138,100 - $173,400

About The Position

Fraud Risk Services Leads at Capital One are highly motivated Risk Management professionals with excellent project management and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company. Responsibilities: Translate daily fraud monitoring and investigative insights into network-level risk strategy and action plans Serve as a consultative fraud risk advisor to Issuers, acquirers, and when applicable merchants Lead proactive outreach to participants to address fraud performance trends and emerging vulnerabilities Conduct advanced trend analysis and root cause analysis to identify systemic risk drivers across network Identify and escalate emerging fraud patterns with clear mitigation strategies and executive-ready insights Own and manager fraud-related escalations between participants and the network, influencing accountability and resolution Lead development and continuous enhancement of fraud playbooks, manuals, and operational governance frameworks Drive strategic fraud initiatives and cross-functional projects from ideations through execution Operate effectively in ambiguous environments, shaping structure, clarity and forward momentum where formal processes may not exist Influence stakeholders across Risk, Product, Compliance, Analytics, and Operations to align on fraud priorities Provide thought insight and leadership on Participant fraud risk strategy bringing forward innovative solutions in partnership with Product based on voice of the customer

Requirements

• Bachelors Degree or military experience
• At least 3 year of Financial Services Risk Management Experience
• At least 3 years of Project Management experience
• At least 5 years of experience supporting, partnering and interacting with internal business clients

Nice To Haves

• At least 5 years of Project Management experience leading cross functional projects and programs in Risk
• At least 5 years of Financial Services risk management experience
• PMP Certification or Masters Certificate of Project Management (CPM)
• Ability to set direction, manage expectations and lead cross-functional teams

Responsibilities

• Translate daily fraud monitoring and investigative insights into network-level risk strategy and action plans
• Serve as a consultative fraud risk advisor to Issuers, acquirers, and when applicable merchants
• Lead proactive outreach to participants to address fraud performance trends and emerging vulnerabilities
• Conduct advanced trend analysis and root cause analysis to identify systemic risk drivers across network
• Identify and escalate emerging fraud patterns with clear mitigation strategies and executive-ready insights
• Own and manager fraud-related escalations between participants and the network, influencing accountability and resolution
• Lead development and continuous enhancement of fraud playbooks, manuals, and operational governance frameworks
• Drive strategic fraud initiatives and cross-functional projects from ideations through execution
• Operate effectively in ambiguous environments, shaping structure, clarity and forward momentum where formal processes may not exist
• Influence stakeholders across Risk, Product, Compliance, Analytics, and Operations to align on fraud priorities
• Provide thought insight and leadership on Participant fraud risk strategy bringing forward innovative solutions in partnership with Product based on voice of the customer

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website .
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level