Fraud Senior Analyst Assistant Vice President

Citi•San Antonio, TX

About The Position

Closely partner with Brands Fraud Risk Officers on identifying emerging risks and threats and specify potential areas for operational and analytic improvements. Perform periodic review and development of MIS reports, dashboards, and communication of fraud results internally Provide actionable insights to stakeholders by leveraging data analytics Monitor fraud controls and procedures to improve customer experience, fraud detection effectiveness, and operational cost. Understand the internal and external systems and networks that interact with and/or drive authorization and fraud processes to ensure the impact of changes in any of these systems do not disrupt or harm fraud or ID theft fraud processes, and ensure controls are in place to mitigate such risks. Partner with Operations, Analytics and Process Integration Teams to coordinate actions to address issues. Work with the business to understand and assess new projects for fraud risk Persuade and influence others through strong communication and diplomacy skills. Produce regular performance reporting for stakeholders to coordinate actions and mitigation plans Understand the latest fraud performance trends and communicate to key stakeholders Maintain awareness of industry trends so this can be effectively communicated to Business partners Ability to make decisions in a timely manner, balancing a need for action with a need for analysis Ability to identify issues and outline scope. Probe beyond symptoms to determine the underlying causes of problems Ability to understand businesses processes, risks and can identify control issues Strong proficiency in Excel Ability to work independently and influence others Strong project management ability Strong verbal and written communication skills Strong presentation skills including proficiency in PowerPoint and other communication tools Excellent problem solving, conflict resolution, and change management skills Bachelor's/University degree or equivalent experience preferred Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

Requirements

Strong proficiency in Excel
Ability to work independently and influence others
Strong project management ability
Strong verbal and written communication skills
Strong presentation skills including proficiency in PowerPoint and other communication tools
Excellent problem solving, conflict resolution, and change management skills
Bachelor's/University degree or equivalent experience preferred
Analytical Thinking
Constructive Debate
Controls Design
Escalation Management
Issue Management
Operational Risk
Policy and Procedure
Policy and Regulation
Risk Controls and Monitors
Risk Identification and Assessment

Responsibilities

Identifying emerging risks and threats
Specifying potential areas for operational and analytic improvements
Performing periodic review and development of MIS reports and dashboards
Communicating fraud results internally
Providing actionable insights to stakeholders by leveraging data analytics
Monitoring fraud controls and procedures to improve customer experience, fraud detection effectiveness, and operational cost
Understanding internal and external systems and networks that interact with and/or drive authorization and fraud processes
Partnering with Operations, Analytics and Process Integration Teams to coordinate actions to address issues
Working with the business to understand and assess new projects for fraud risk
Producing regular performance reporting for stakeholders to coordinate actions and mitigation plans
Understanding the latest fraud performance trends and communicate to key stakeholders
Maintaining awareness of industry trends
Making decisions in a timely manner
Identifying issues and outline scope
Understanding businesses processes, risks and can identify control issues