Freight Audit, Process & Pay (FAPP) Coordinator

American Red Cross • Statewide, NC

6d • $86 - $90 • Remote

About The Position

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! The Freight Audit, Process & Pay (FAPP) Coordinator plays a key role in ensuring transportation invoices are processed accurately, efficiently, and on time. Leveraging strong analytical skills, attention to detail, and knowledge of logistics and financial workflows, this role manages the full freight billing lifecycle—verifying invoice accuracy, ensuring compliance with contracts and financial standards, resolving discrepancies, and maintaining consistent on‑time payment performance. The FAPP Coordinator collaborates closely with carriers and internal partners to troubleshoot issues, improve process effectiveness, and uncover cost‑saving opportunities. Through detailed data validation and continuous process optimization, this role strengthens carrier relationships, enhances operational accuracy, and helps drive more efficient transportation spend.

Requirements

• Bachelor’s degree in a relevant field preferred; equivalent experience accepted.
• 2–5+ years in freight audit, logistics, or Accounts Payable/Receivable.
• Proficiency in Excel, including VLOOKUP, Pivot Tables, and data analysis tools.
• Experience working with Transportation Management Systems (TMS).
• Strong analytical and problem‑solving abilities.
• Clear and effective verbal and written communication skills.
• Working knowledge of LTL, Truckload, and general supply chain operations.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Responsibilities

• Investigate and resolve billing discrepancies, credit memos, claims, open exceptions, and unallocated shipments.
• Monitor past‑due carrier statements and support timely, accurate payment processing.
• Collaborate with internal finance, logistics teams, carriers, and account holders to resolve issues and maintain smooth operations.
• Lead onboarding and training for new accounts and carriers transitioning into the FAPP program.
• Provide invoice, system, and process support to field and operational teams.
• Update and maintain process documentation to ensure accuracy and alignment with current procedures.
• Manage carrier and courier transitions into the FAPP program, ensuring a consistent and positive experience.
• Deliver training and ongoing guidance to account holders and transportation providers.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level