Freight Claims Specialist
About The Position
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about. Position Summary Supports the intake, validation, and administrative processing of freight claims up to $1,000. Manages claim-related communications, ensures accurate documentation, and prepares claims for investigation in accordance with company policies and industry guidelines.
Requirements
- High school diploma or GED.
- Prior experience in claims processing, customer service, or administrative support.
- Proficiency with Microsoft Office applications.
Nice To Haves
- Experience with transportation systems (AS400 or similar TMS platforms) is a plus.
Responsibilities
- Manages the Claims inbox, including triaging customer in queries, verifying required documentation, and guiding customers through the claim submission process.
- Reviewing incoming damage notifications and verifies if a claim has been filed.
- Processes daily work queues and ensures all claim documentation is accurately logged and routed for investigation.
- Conducts basic investigations for claims within authority limits by analyzing shipment records, delivery documentation, photos, and bill of lading notations to determine liability.
- Applies claim decision guidelines, including legal liability limits and customer contract exceptions, to recommend claim settlements.
- Documents claim determinations, generates customer correspondence, and ensure accurate claim settlement processing.
- Coordinates with internal departments and external vendors for inspections or follow-up documentation on assigned claims.
- Provides administrative support to the Freight Claims team, including data entry, inbox monitoring, inspections, and claim payment check balancing.
Benefits
- At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
