Front Coordinator | UMC Internal Medicine at Health & Wellness Hospital | UMC Physicians

UMC Health System•Jefferson Precinct, NE

1d•Onsite

About The Position

The Front Coordinator is a pivotal role in healthcare clinics, responsible for ensuring smooth operations at the front desk. They provide excellent customer service, manage patient inquiries, and facilitate efficient patient flow within the clinic.

Requirements

High school diploma or equivalent.
Excellent communication and interpersonal skills.
Proficiency in using electronic health records (EHR) systems.
Attention to detail and ability to multitask.
Customer service-oriented mindset.

Nice To Haves

Prior experience in a medical office or clinic setting preferred.

Responsibilities

Patient Registration and Check-In: Greet patients warmly and verify their information.
Collect co-payments, insurance details, and necessary paperwork.
Schedule appointments and manage walk-in patients.
Insurance Verification: Verify insurance coverage and eligibility.
Explain billing processes to patients.
Appointment Scheduling: Coordinate patient appointments, follow-ups, and referrals.
Manage appointment cancellations and rescheduling.
Administrative Tasks: Maintain accurate patient records.
Handle phone calls, emails, and inquiries.
Assist with medical record requests.
Be a resource for all CSAs in the clinic
Collaboration: Work closely with clinical staff, nurses, and physicians.
Communicate patient needs and updates effectively.
Patient Experience: Ensure a welcoming and organized front desk environment.
Address patient concerns and resolve issues promptly.