Front Desk Agent PBX

Knightsbridge Capital Corporation•Greenough, MT

22h

About The Position

The Front Desk Agent delivers exceptional, personalized guest service, ensuring every interaction reflects the company’s standards and values. They provide accurate information, create a positive first impression, manage guest requests, and offer effective solutions to ensure a memorable and satisfying experience.

Requirements

Knowledge of world class hospitality and service management preferred
Current driver’s license with two years driving experience

Responsibilities

Greet guests with professionalism, warmth and courtesy.
Ensure an efficient arrival and departure process.
Provide clear and accurate information about the hotel services, facilities and policies.
Anticipate guests needs and acknowledge preferences.
Communicate clearly and professionally with other departments.
Handle complaints, with discretion, empathy, and provides solutions.
Respond through various communication channels.
Demonstrate urgency and efficiency while remaining effective under pressure.
Keep a clean and organized workspace.
Accurately handle cashiering and billing processes.
Manage special requests.
Maintain confidentiality of guest information.
Follow up with and prioritize tasks during the shift.
Keep a presentable image aligned with luxury standards.
Follow and complete daily departmental checklists.
Support Front Desk team functions as directed by Paws Up Leadership.
Display Paws Up Montana values and standards.
Always demonstrate professionalism and hospitality to guests and team members.
Handle guest transactions legally, ethically, and confidentially.
Maintain a favorable working relationship with all team members to foster and promote a positive working environment.
Always maintain a clean and neat appearance.
Perform work in a safe and high-quality manner.