PBX Agent

EOS • Marathon, FL

11d • Onsite

About The Position

Hawks Cay Resort is currently seeking guest experience PBX Agents to join our dynamic call center team! Successful candidates will possess the following skills and expertise: 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation. 1+ year experience with multi-line phone systems is required. Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience. Must be a creative problem solver with superior follow-up skills. Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays. Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred. Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred

Requirements

• 1+ year experience with multi-line phone systems is required
• Superior telephone etiquette is required
• Must be a creative problem solver with superior follow-up skills
• Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays
• Must possess superior communication skills with fluency in English required
• Must possess computer proficiency to include: MS Office, Excel, Word

Nice To Haves

• 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred
• 2+ years experience in a high volume call center position with strong customer service/problem solving orientation
• those with bi-lingual abilities will be preferred
• those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed