FRONT DESK AGENT Wyndham Garden Barone Plaza

Expotel Hospitality • New Orleans, LA

2d

About The Position

As a Front Desk Agent at Wyndham Garden Barone Plaza, you will serve as the primary point of contact for guests, ensuring a welcoming and efficient check-in and check-out experience. Your role is pivotal in creating a positive first impression and maintaining high standards of customer service throughout the guest's stay. You will manage reservations, handle guest inquiries, and resolve any issues promptly to enhance guest satisfaction. Additionally, you will coordinate with other hotel departments to ensure seamless operations and contribute to the overall success of the property. This position requires a professional demeanor, strong communication skills, and the ability to multitask in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Basic computer skills and familiarity with property management systems.
• Excellent verbal and written communication skills in English.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Nice To Haves

• Experience working in a hotel front desk or similar hospitality environment.
• Proficiency in a second language.
• Knowledge of local area attractions and services.
• Certification in hospitality or customer service training.
• Strong problem-solving skills and the ability to handle difficult situations calmly.

Responsibilities

• Greet and welcome guests upon arrival, providing a warm and professional first impression.
• Manage guest check-in and check-out processes efficiently using the hotel’s property management system.
• Handle guest reservations, cancellations, and modifications accurately and promptly.
• Respond to guest inquiries and requests via phone, email, or in person with courtesy and professionalism.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met and issues are resolved quickly.
• Process payments, issue receipts, and maintain accurate records of transactions.
• Maintain the front desk area in a clean and organized manner.
• Provide information about hotel services, local attractions, and transportation options to guests.
• Report any unusual incidents or guest complaints to management and follow up to ensure resolution.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED