Hotel 43 Front Desk Agent

Hotel 43, LLC•Boise, ID

1d•Onsite

About The Position

Experts in the art of hospitality, Hotel 43 and the Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As a front desk agent at Hotel 43, you’ll deliver personalized service with poise and professionalism, setting the tone for a seamless and elevated guest experience.

Requirements

Excellent written & verbal communication skills
Consistent positive attitude
Ability to problem solve & multi-task
Ability to work well independently, & as part of a team
Competent level of IT proficiency
Ability to stand for long periods of time
Must be available on weekends & holidays
Previous experience in customer service is a plus
Prolonged periods of standing at front desk and working on a computer.
Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 pounds

Responsibilities

Answer property questions; provide accurate information regarding hotel amenities, rooms, restaurants, and directions.
Performs all front desk duties including check-in, check-out, room assignments, and guest key issue.
Verify charges, collect payment and post to the corresponding guest folio in an accurate and efficient manner.
Assist in the coordination and support of other departments as necessary.
Respond to and resolve guest complaints, creatively solve problems, anticipate, recognize, evaluate, and resolve potential difficulties.
Create, change, and understand guest & group reservations.
Maintain the appearance and operations of the front desk, lobby, and gift shop.
Attend periodic department trainings & meetings.
Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property.
Provide genuine hospitality – engage with guests, create experiences, and deliver exceptional customer service.
Other related duties as assigned.