Front Desk Associate

Home Of Guiding Hands Corporation•El Centro, CA

12d•Onsite

About The Position

Join us in making a difference at Home of Guiding Hands as we improve the quality of life for people with special needs. As a Front Desk Associate, you will serve as the first point of contact and be responsive to the needs of clients and staff. In addition, this role supports the overall functionality and maintenance of the Imperial Valley HGH office. A typical week might include greeting office visitors, answering phones, providing customer service, and ordering supplies. HGH offers paid sick and vacation time, medical/dental benefits, 403b retirement plans, initial and ongoing training, and career advancement opportunities, among other benefits. Embark on a meaningful career with a leading non-profit.

Requirements

High School Diploma or GED required.
Minimum of 1 years of experience in an administrative/clerical/customer service setting.
Must be 18 years of age or older at the time of hire.
Must receive criminal record clearance from DOJ.
Must possess a Valid California Driver’s license, safe driving record, and have been licensed to drive at least 2 years.
Must maintain current and adequate auto insurance.
Must be able to proficiently read, write, understand, and speak English and Spanish.
Proficient on office equipment, including computer, internet access, printer, and copy machines.
Knowledge of Microsoft Office to include Excel, Outlook, and Word.
Excellent customer service, organization, and problem-solving skills.
Strong interpersonal skills with the ability to communicate effectively and respectfully, both verbally and in writing.
Capacity to work independently without significant guidance, and ability to exercise sound judgement.
Ability to maintain reliable and consistent attendance in the office.

Nice To Haves

Any operational knowledge of disability services is preferable but not required.

Responsibilities

Utilize customer service skills to provide support to staff and families through tasks such as: answering phone calls/emails, providing routine information, etc.
Interact with clients, families, staff, and case workers regularly and provide accurate and relevant information to all parties.
Responsible for day-to-day operations of the office, including; opening and closing the office, ordering supplies, maintaining functionality of office machines, submitting maintenance requests, handling incoming and outgoing mail, distributing building access keys/codes, etc.
Ensure business-like appearance and safe operations of the facilities, including cleaning of the restrooms during office hours as needed.
Serve as the primary contact for all outside vendors (i.e., CPR/First Aid trainers, facility maintenance professionals, office equipment repair personnel, etc.)
Assist with employee training in areas such as employee timekeeping and use of technology and software platforms.
Provide administrative support to the Respite program management and other members of HGH’s senior leadership team.
Provide other general support for the Respite team, as needed.